Business Analyst, Fraud Solutions project

Qualifications Desired :

• Experience with Case Management Tool, workflow or BPMS
• Proven ability to manage projects and user testing
• Strong working knowledge of relevant Microsoft applications, including Word, Excel, Visio

Essential functions and responsibilities :

• Define the system requirements and specifications including analyzing the Early Warning System's ZFC file specification and sample data to define a similar file version for TCH's Fraud solution; also will define the Fraud pre-send API specification for input and output.
• Analyze Case Management from Salesforce and TCH's internal service / ticking systems, define the business needs and functional specifications for the Case Management including the fraud classification, workflow, notification mechanism and standards.
• Perform, evaluate, and communicate thoroughly, providing detailed quality assurance throughout the SDLC.
• Determine and develop user requirements for systems in production to ensure maximum usability.
• Partner with stakeholders across business units (ex : Strategy, Product, O&T, PMO, Finance, Security, Compliance) to develop analyses and documentation in a collaborative way, communicating effectively with production, managerial, and executive teams.
• Evaluate, analyze, and communicate systems requirements on a continuing basis.
• Author and update internal and external documentation, and formally initiate and deliver requirements and documentation.
• Serve as the primary source for Agile iteration tasks, input, and elaboration.

Act as a key player in defining the satisfaction and acceptance criteria