Data Science - Operations; Machine Learning

Title : Data Science - Operations; Machine Learning

Work location : Orlando, FL (4 days onsite)

Top skills sets needed : Machine Learning , Statistical Modelling, Data Mining Techniques, SQL, Python, Scala, Familiarity using dashboard development using Tableau Desktop

EXTERNAL JOB DESCRIPTION :

Maintaining Operational Reliability : This role is responsible for maintenance, support and daily operations of the Customer Engagement (CE) modeling and analytics software applications. This role will ensure on a daily basis that CE model data flows and dashboard extracts are executing and up-to-date. The Production Support Analyst is responsible for diagnosing and resolving application issues in order to ensure optimal performance and usability for downstream CE system users.

Job Knowledge :

• Ability to research, analyze and resolve operational issues in a timely manner
• Provide root cause analyses to identify and proactively prevent future issues
• Demonstrable skill supporting Snowflake, Dataiku and Tableau SaaS operations to include flow, extract, and other scripting automation
• Build predictive models and machine-learning algorithms using tools such as Dataiku, DataRobot or Azure Machine Learning Studio to include ML models such as Decision Trees, Logistic Regression, and Random Forrest
• Experience with data mining techniques
• Expert knowledge of SQL, and Python
• Familiarity using dashboard development using Tableau Desktop
• Strong experience in working with large volumes of data to include integration and cleansing
• Knowledge of production support concepts such incident reporting, testing, debugging, monitoring, and audits
• Skill in creating and maintaining technical documentation to include run book creation for routine or repeatable operations Job Responsibilities :
• Monitor and maintain operational readiness and reliability of the CE operational systems
• Develop effective working relationships within the CE department and support teams of the CE operational platforms
• Develop automated processes and technical documentation in conjunction with departmental resources
• Actively own and coordinate issue resolution between departmental and support partners
• Prioritize issues in alignment with Marketing and other affiliated partners who are dependent on issue resolution
• Assess issues and communicate an ETA for issue resolution based on agreed-upon time frames to the appropriate CE and departmental partners
• Communicate resolution of issues with CE and departmental partners based on agreed-upon time frames

Basic Qualifications Relevant Skills :

Required Education BA or equivalent work experience