What are the responsibilities and job description for the IT Service Delivery Expert position at RIT Solutions, Inc.?
Are you a tech-savvy individual looking for a challenging role that utilizes your skills and experience? Look no further! RIT Solutions, Inc. is seeking a Sr. Service Desk Analyst to join our team and provide top-notch technical support to our customers.
About the Role
This is a unique opportunity to work with a forward-thinking company that values innovation and excellence. As a member of our team, you will have the chance to make a real impact and contribute to the success of our organization.
Responsibilities
Your key responsibilities will include:
- Providing expert-level technical support to end-users via various channels;
- Troubleshooting and resolving complex technical issues related to desktops, laptops, iPads, laser printers, and smartphones;
- Configuring and maintaining network devices, including switches and routers;
- Documenting and tracking incidents, resolutions, and follow-up actions;
- Collaborating with cross-functional teams to ensure seamless delivery of IT services;
Requirements
To succeed in this role, you must have:
- 3 years of experience in technical support or a related field;
- Deep understanding of Windows PC operating systems, MS/AD, Office, Citrix, and Cisco switches;
- Exceptional problem-solving and communication skills;
- Able to work independently and as part of a team;
- USC or green card holder preferred;
Why Work with Us?
We offer a dynamic work environment, opportunities for growth and development, and a competitive salary range of $60-70k.
Salary : $60,000 - $70,000
