What are the responsibilities and job description for the Treat Team Afternoon Lead position at Rita's Italian Ice & Frozen Custard?
Overview
We are seeking a dedicated and motivated Shift Leader to join our team. The ideal candidate will possess strong leadership qualities and a passion for providing excellent customer service. As a Shift Leader, you will oversee daily operations, ensure staff efficiency, and maintain high standards of food quality and cleanliness. This role is crucial in creating a positive environment for both employees and customers.
Duties
- Supervise and coordinate the activities of team members during shifts to ensure smooth operations.
- Assist in food preparation and ensure culinary standards are met.
- Train new staff on food handling procedures, cash register operations, and customer service techniques.
- Help with upselling menu items to enhance customer experience and increase sales.
- Manage cash handling processes, including operating the POS system accurately.
- Maintain cleanliness by sanitizing work areas, equipment, and dining spaces.
- Buss tables efficiently to ensure a clean dining environment for guests.
- Address customer inquiries and resolve any issues that may arise during shifts.
Requirements
- Previous experience in a leadership role within the food service industry is preferred.
- Strong skills in food preparation and culinary practices.
- Proficient in using POS systems and handling cash registers.
- Basic math skills for accurate cash handling and transaction processing.
- Ability to work effectively in a fast-paced environment while maintaining attention to detail.
- Excellent communication skills to lead a team and interact with customers positively.
- A commitment to maintaining high standards of sanitation and cleanliness.
Job Types: Full-time, Part-time, Seasonal
Pay: $13.00 - $15.00 per hour
Benefits:
- Flexible schedule
Shift:
- Evening shift
Work Location: In person
Salary : $13 - $15