What are the responsibilities and job description for the Shift Leader position at Rita's Italian Ice Shippensburg?
Overview
We are seeking a dedicated and experienced Shift Leader to join our dynamic team in the Ice Custard Happiness business. The Shift Leader will play a crucial role in overseeing daily operations, ensuring exceptional service, and maintaining a positive work environment. This position requires strong leadership skills and the ability to manage the store effectively while upholding our standards of quality and hospitality.
Responsibilities
- Supervise daily operations of the restaurant, ensuring our team's adherence to company policies and procedures.
- Lead and motivate team members, fostering a collaborative and efficient work environment.
- Manage shift schedules, ensuring adequate staffing levels to meet guest demand.
- Oversee food preparation and presentation, maintaining high standards of quality in line with the Rita's Italian Ice Brand.
- Handle customer inquiries professionally, ensuring guest satisfaction.
- Train new staff on operational procedures, POS systems, and customer service expectations.
- Assist in inventory management to optimize operational efficiency.
- Collaborate with management on promotional activities and special events for catering.
Skills (will train for these skills)
- Proven experience in the customer service.
- Attention to detail and maintain high standards of cleanliness
- Familiarity with POS systems and their operation within a restaurant setting.
- Strong leadership skills with the ability to manage shifts effectively in fast-paced environments.
- Knowledge of restaurant principles, including scheduling and inventory control.
- Experience in hospitality settings, particularly in quick service fast food restaurants.
- Excellent communication skills with a focus on providing exceptional customer service.
- Ability to work flexible hours, including evenings and weekends. Weekdays mostly needed.
Join us as a Shift Leader where your expertise will help shape an outstanding memorable experience for our guests while being a part of a passionate team!
Job Type: Part-time
Pay: $11.00 - $15.00 per hour
Expected hours: 25 per week
Benefits:
- Employee discount
- Flexible schedule
- Paid training
Shift:
- Day shift
Shift availability:
- Day Shift (Required)
Ability to Commute:
- Shippensburg, PA 17257 (Required)
Ability to Relocate:
- Shippensburg, PA 17257: Relocate before starting work (Preferred)
Work Location: In person
Salary : $11 - $15