Franchise Manager – Rita’s Italian Ice

JJob Summary:
We are seeking a dedicated and results-driven Franchise Manager to oversee daily operations at Rita’s Italian Ice. The ideal candidate will ensure smooth store operations, drive sales growth, and maintain high customer satisfaction. This role requires hands-on leadership in store management, staff supervision, cost control, and community engagement through catering and events.

Key Responsibilities:Store Operations:

• Oversee all aspects of store operations, ensuring efficiency and quality service.
• Responsible for opening and closing procedures, including cash management and security checks.
• Maintain compliance with health, safety, and food handling regulations.
• Ensure store cleanliness, equipment functionality, and proper stock organization.

Inventory & Ordering:

• Manage product availability by monitoring inventory levels and placing orders on time.
• Work with suppliers and vendors to ensure timely delivery of quality ingredients and materials.
• Minimize waste and optimize stock rotation to control costs.

Financial & Cost Management:

• Control food and labor costs to maximize profitability.
• Monitor daily sales and expenses, ensuring efficient use of resources.
• Prepare and analyze financial reports to track performance and identify areas for improvement.

Sales Growth & Marketing:

• Develop strategies to drive sales and increase customer engagement.
• Coordinate and secure catering orders and outdoor events to expand brand reach.
• Build relationships with local businesses, schools, and organizations for partnership opportunities.
• Implement promotional campaigns and seasonal specials.

Team Management & Customer Service:

• Recruit, train, and manage a team of employees to ensure high performance.
• Schedule shifts to maintain optimal staffing levels and productivity.
• Foster a positive and team-oriented work environment.
• Ensure exceptional customer service and resolve any customer complaints effectively.

Qualifications & Skills:

• Previous experience in restaurant, food service, or franchise management preferred.
• Strong leadership and problem-solving skills.
• Ability to manage costs, labor, and inventory effectively.
• Excellent communication and customer service skills.
• Ability to work in a fast-paced environment with flexible hours, including weekends.
• Proficiency in using POS systems and basic financial tracking tools.

Benefits:

• Opportunities for career growth and advancement.
• Employee discounts and perks.
• Supportive and fun work environment.

Job Type: Full-time

Pay: Up to $12.00 per hour

Expected hours: No more than 40 per week

Benefits:

• Employee discount

Shift:

• Day shift
• Evening shift

Shift availability:

• Day Shift (Required)
• Night Shift (Required)

Work Location: In person

Salary : $12