Store Manager

As a manager, you'll play a vital role in achieving our overall season goal by fostering a positive team environment and ensuring exceptional customer service. This position requires excellent leadership and communication skills in order to properly manage the store and employees.

Requirements

• Must be 18 years of age or older
• Must have a valid driver’s license and a clean driving record
• Must be able to be on your feet for 8 hour shifts, lift 50lbs, stoop, kneel and climb a ladder
• Must have experience managing a team of individuals
• Time Management and organizational skills are required
• You must be able to work independently and take initiative while managing your schedule efficiently and effectively with a sense of urgency
• Manager must have at least two years of progressively responsible experience in a similar position
• Excellent communication skills to connect effectively with customers, team and owners
• Ability to manage a fast paced, high volume, clean, customer focused restaurant
• Knowledge of kitchen operations and food safety practices
• Computer/Electronic skills required: Microsoft Word, Excel, Google apps, Email, Internet, Social Media, Point of Sale system and scheduling app
• Be able and willing to work a flexible schedule that can include daytime hours but also evening and weekends. This is a full time position working 30-40 hours per week during our open season. We are closed for Easter but expected to work on other summer holidays such as Memorial Day, 4th of July, Labor Day etc.
• You must represent the Rita’s brand in the public, at events and everywhere you go in a positive and fun manner
• Manager must have superior interpersonal skills, be outgoing and provide outstanding customer service to every guest.

Responsibilities & Duties

• Have a positive attitude, encouraging team player performance amongst staff
• Be reliable, on time and ready to tackle the day with enthusiasm and leadership mentality
• Become a certified Ice Maker through online and in person training (Follow recipe cards while exhibiting basic food handling procedures, multitask)
• Oversee operations of entire store
• Scheduling - schedule and properly staff store weekly on Homebase
• Supervision - manage Treat Team Members & Team Leaders
• Inventory - complete inventory assessments on weekly or more often basis
• Ordering - place orders weekly, checking in upon delivery arrival, putting away and processing credit request
• Training- train all new staff upon hiring, ensure they are adequately trained throughout the season
• Promotions - implement brand standard promotions and ensure staff are educated and prepared
• Culture - create a positive culture while mentoring relationships amongst staff
• Ice Production - ensure ample supply of ice is prepared for the day
• Third Party Delivery - update flavors/promotions online
• Cash Management- open and close drawers daily
• Equipment Maintenance - ensure custard and batch machines are cleaned regularly, notify owner of additional maintenance needed
• Mobile/Catering Events - operate and facilitate mobile and or catering events outside of the store.

Benefits

• Flexible schedule to accommodate family events and other commitments - but do know that this position must be a priority in your life
• Paid vacation - 5 days
• Hourly Rate: Discussed in Interview
• Tips average an additional $3-$7/hour
• Employee discount

Expectations

• Obtain CIM Certificate - (Certified Ice Maker) through online and in person training
• Cover Shifts as needed
• Work 30-40 hours per week
• Maintain a clean and organized store