What are the responsibilities and job description for the IT Service Desk Manager position at Rita Technology Services?
Job Description
Job Description
DIRECT HIRE | TAMPA, FL (33607)
We are engaged in a search for an IT Service Desk Manager for our client in Tampa, FL. This is a DIRECT HIRE position and the Manager will be required to be onsite at the company headquarters near Tampa International Airport.
The Manager will oversee a team of 8 resolving daily IT support tasks for a 500 employee base throughout the US.
LOCAL TAMPA BAY CANDIDATES ONLY PLEASE
Duties include :
- Oversight of prompt ticket resolution and high level of service to users
- Continuous review and advisement of best practices of the service process; Determine priority and escalation of tickets
- Manage team activities, performance and reviews through coaching, mentorship and leadership
- Manage escalations and ensure any issues are resolved in a timely manner.
- Collaborate with IT Leadership and Customers to improve overall operational efficiency
- Strong attention to detail
- Experience with MS Office and especially with Excel
- Degree and / or ITIL Certification a plus
FULL DETAILED DESCRIPTION AVAILABLE UPON REQUEST
U.S. Citizens or Green Card holders only, please. We are unable to accept 3rd party candidates, transfer a visa or provide sponsorship, at this time.
