What are the responsibilities and job description for the BRANCH OPERATIONS ASSISTANT (YARD OPERATIONS) position at Ritchie Bros.?
Job Description
The Branch Operations Assistant addresses all customer and branch inquiries under the direction of the Branch Supervisor and assigned Branch Manager including all clerical duties needed in the office, performing various yard functions, including Loader Operation, to ensure that all key information is recorded on incoming vehicles and assist with upkeep and maintenance of these vehicles throughout the sale process.
Responsibilities
- Provide various customer support services through mail, telephone, and direct personal contact.
- Process orders and assignments and enter data into the computer system.
- Reference pricing and delivery information.
- Respond to customer questions, complaints, and requests.
- Perform word processing assignments, filing, and related clerical duties.
- Process all necessary paperwork for auction day, securing necessary approvals.
- Follow well-established procedures and under the close direction of the supervisor.
- Open to learning automobile titling.
- Assist with other office functions as needed.
- Vehicle check-in by recording and filing information on vehicles being assigned to the facility.
- Detail (thoroughly clean) vehicles to improve their appearance to enhance their value at auction.
- Safely operate passenger vehicles to move the vehicles around the facility and store them in the appropriate locations at the branch.
- Assist visitors by providing appropriate guidance and / or directing them to the appropriate person for additional assistance.
- Experienced loader operation.
- Able and willing to report all violations of company policy to a supervisor or manager, immediately.
- Subject matter expert for Yard Attendants, Loader Operators, and Customer Service Representatives
- Other duties as assigned per business needs.
Qualifications
IAAIndeed
About Us
RB Global (NYSE : RBA) (TSX : RBA) is a leading, omnichannel marketplace that provides value-added insights, services and transaction solutions for buyers and sellers of commercial assets and vehicles worldwide. Through its auction sites in 13 countries and digital platform, RB Global serves customers in more than 170 countries across a variety of asset classes, including automotive, commercial transportation, construction, government surplus, lifting and material handling, energy, mining and agriculture.
The company's marketplace brands include Ritchie Bros., the world's largest auctioneer of commercial assets and vehicles offering online bidding, and IAA, a leading global digital marketplace connecting vehicle buyers and sellers. RB Global's portfolio of brands also includes Rouse Services, which provides a complete end-to-end asset management, data-driven intelligence and performance benchmarking system; SmartEquip, an innovative technology platform that supports customers' management of the equipment lifecycle and integrates parts procurement with both OEMs and dealers; Xcira, a leader in live simulcast auction technologies; and Veritread, an online marketplace for heavy haul transport.
