What are the responsibilities and job description for the Customer Care Specialist position at Ritchie Bros.?
Job Description
IAA, an RB Global Inc. company,. is seeking a Buyer Care Specialist to join our team on site in Westchester, IL.
Here at IAA, excellent customer service is at our core. That's why our Buyer Care Specialist play such a meaningful role in the operation of our service centers.
Buyer Care Specialist embody our "team player" values, by providing an outstanding experience for our internal and external customers through various communication channels helping IAA focus on business and branch growth.
It's important that our support teams are available when our buyers need them most, as such, our Specialists will require flexible availability to work an assigned 5 day work schedule within our hours of operation : Monday- Friday (6am-7 : 30pm CST) and Saturdays (8am-5pm CST).
Responsibilities
- Provide customer support for all customers, external and internal
- Responsible for registering prospective buyers, verifying documents meet IAA requirements and applicable state laws
- Responsible for online setup to allow buyers to participate in online bidding
- Reviewing accounts set up at branches to ensure accuracy and compliance with IAA requirements and applicable state laws
- Answer customer inquiries originated via phone call, online chat, or e-mail, and offer resolutions; with the objective being "one contact resolution"
- Act as liaison between customers and branches
- If language support, translate for branches, dispatch centers, and sister companies when called upon to do so
Key Performance Indicators :
Preferred Requirements :
In return for your excellent skills and abilities, we offer a benefits package including health insurance, 401K, STD / LTD, Life Insurance / AD&D, paid holidays, and vacations.
The expected compensation for this role is at $18 / hour. Pay is based on several factors including but not limited to education, work experience, certifications, etc.
IAAIndeed
About Us
IAA Holdings, LLC (IAA), a Ritchie Bros. Auctioneers company (NYSE : RBA) and (TSX : RBA), is a trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. Leveraging leading-edge technology and focusing on innovation, IAA's unique platform facilitates the marketing and sale of total-loss, damaged and low-value vehicles. IAA serves a global buyer base - located throughout over 170 countries - and a full spectrum of sellers, including insurers, dealerships, fleet lease and rental car companies, and charitable organizations. Buyers have access to multiple digital bidding and buying channels, innovative vehicle merchandising, and efficient evaluation services, enhancing the overall purchasing experience. IAA offers sellers a comprehensive suite of services aimed at maximizing vehicle value, reducing administrative costs, shortening selling cycle time and delivering the highest economic returns.
Salary : $18
