What are the responsibilities and job description for the Customer Service Manager position at Ritchie Bros.?
Job Description
The Opportunity:
Our CSMs are the number one point of contact for customers and staff before, during, and after our auctions. You’ll be responsible for all administrative aspects of the auction and uphold the Ritchie Bros. philosophy of providing exceptional service. No auction experience is needed for this role.
Our ideal candidate is energetic, motivated, and a highly organized team player focusing on customer service.
In This Role You’ll
The Opportunity:
Our CSMs are the number one point of contact for customers and staff before, during, and after our auctions. You’ll be responsible for all administrative aspects of the auction and uphold the Ritchie Bros. philosophy of providing exceptional service. No auction experience is needed for this role.
Our ideal candidate is energetic, motivated, and a highly organized team player focusing on customer service.
In This Role You’ll
- Ensure that superior customer service is delivered at all times to all customers.
- Maintain auction information systems.
- Balance auction results and handle accounts receivable, collections, and banking responsibilities.
- Verify that funds have been collected and that the correct lien holders are paid.
- Process vehicle titles, registrations, and legal transfer documents.
- Build strong relationships with banks, taxation offices, and motor vehicle branches to obtain information and to resolve issues.
- 2 years in a role where you worked in person with customers.
- Excellent written and verbal communication skills in English.
- Fantastic computer skills, including the ability to master new systems and enter data quickly and accurately.
- Experience with any of the following is an asset: accounts receivable, account reconciliation, sales tax collection/remittance, vehicles or heavy equipment, and DMV document processing.
- You can think quickly and make good decisions on the fly (auction time is intense and hectic!).
- This is an intensely administrative role. You must love paperwork and be obsessed with detail and accuracy to succeed.
- Outstanding people skills – you’re outgoing, diplomatic, patient, and a good listener.
- The ability to work independently – you have a take-charge attitude and are not afraid to ask questions.
- You like to work hard but still have fun on the job
- Maintain a clean, valid driver's license.
- Because we're an event-driven company, we'll need you to work regular overtime including weekend hours. You can expect to work extra hours for 2-3 weeks before, during, and 1-2 weeks after each sale.
