What are the responsibilities and job description for the Customer Service Representative Position position at Ritchie Bros.?
Job Overview
Ritchie Bros., a global marketplace, values excellent customer service as a core principle. Our Customer Service Representatives play a significant role in the operation of our branches and service centers by embodying team player values and providing outstanding customer experiences through various communication channels.
Key Responsibilities:
Ritchie Bros., a global marketplace, values excellent customer service as a core principle. Our Customer Service Representatives play a significant role in the operation of our branches and service centers by embodying team player values and providing outstanding customer experiences through various communication channels.
Key Responsibilities:
- Deliver exceptional customer support services via multiple contact methods.
- Process orders and assignments while accurately entering data into internal computer systems.
- Provide accurate pricing and delivery information to customers.
- Respond promptly to customer inquiries and requests.
- Establish new records and maintain existing ones efficiently.
- Perform word processing tasks, filing, and clerical duties with high accuracy.
- Process paperwork for auction days, securing necessary approvals.
- Assist with other office duties as needed.
- Ability to communicate effectively with customers.
- Teamwork skills, willing to collaborate with peers.
- Digital literacy and proficiency.
- Strong time management skills.
- Positive attitude and professional demeanor.
- Ability to work independently and collaboratively.
- Excellent interpersonal skills.
- Professional appearance at all times.
- Openness to learning about automobile titling as part of career development.
- High school diploma or equivalent work experience.
- 0-2 years of relevant work experience.
Ritchie Bros. offers a comprehensive benefits package including health insurance, 401K, STD/LTD, Life Insurance/AD&D, paid holidays, and vacations.
About Ritchie Bros.:As a trusted global marketplace, Ritchie Bros. provides insights, services, and transaction solutions for commercial assets and vehicles. Leveraging technology, our platform facilitates the marketing and sale of total-loss, damaged, and low-value vehicles. With a global buyer base and sellers from insurers, dealerships, fleet lease, and rental car companies, we offer a comprehensive suite of services.
