What are the responsibilities and job description for the Customer Service Representative position at Ritchie Bros.?
Job Description
At Ritchie Bros., you'll be part of a diverse, global team focused on delivering exceptional customer experiences. Our culture centers around people and is guided by our core values of Integrity, Unity, and Vision.
If you have an entrepreneurial spirit and are passionate about making a difference, we invite you to join our growing team.
You'll help us achieve our vision of becoming the trusted global marketplace for insights, services, and transaction solutions for commercial assets.
Part-time Customer Service Representative
The work location for this position is Sacramento, California, and is considered a fully on-site role.
Responsibilities
- Process Bidder Payments
- Contact successful bidders to advise payments, appointment booking, and pickup process.
- Track interactions relating to customer requests and proactively report areas of customer concerns.
- Ensure confidentiality while dealing with bidders and consignors.
- Provide customers with information about upcoming auctions and auxiliary services.
- Ensure that superior customer service is delivered at all times to all customers.
- Provide additional administrative support as needed.
- Actively support the RB Unreserved Commitment to Safety: to send everyone home, every day, the way they came to work, by taking personal responsibility for your safety and safety of your team, co-workers, and customers.
Qualifications
- Previous in-person customer service work experience.
- Experience using computers, and the ability to learn new technology/software.
- Excellent keyboarding skills.
- A commitment to providing fantastic customer service.
- Able to work well with others and maintain a positive attitude in high-pressure situations.
- A friendly, outgoing, patient personality.
- You thrive working as part of a team, pitching in wherever you're needed most.
- You don't mind working hard, and you like to have fun.
