What are the responsibilities and job description for the Customer Service Representative position at Ritchie Bros.?
ABOUT US
IAA Holdings, LLC (IAA), a Ritchie Bros. Auctioneers company (NYSE: RBA) and (TSX: RBA), is a trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. Leveraging leading-edge technology and focusing on innovation, IAA’s unique platform facilitates the marketing and sale of total-loss, damaged and low-value vehicles. IAA serves a global buyer base – located throughout over 170 countries – and a full spectrum of sellers, including insurers, dealerships, fleet lease and rental car companies, and charitable organizations. Buyers have access to multiple digital bidding and buying channels, innovative vehicle merchandising, and efficient evaluation services, enhancing the overall purchasing experience. IAA offers sellers a comprehensive suite of services aimed at maximizing vehicle value, reducing administrative costs, shortening selling cycle time and delivering the highest economic returns.
JOB DESCRIPTION
Here at IAA, an RB Global, Inc. company, excellent customer service is at our core. That's why our Customer Service Representatives play such a meaningful role in the operation of our branches and service centers.
Customer Service Representatives embody our "team player" values, by providing an outstanding customer experience both in person and through our various communication channels to help IAA focus on business and branch growth.
Listen for yourself to what our own employees have to say, through a live preview of our role: Driving Talent: Customer Care Teaser (vimeo.com)
RESPONSIBILITIES
- Apply knowledge of the organization, product services, and policies to provide a variety of customer support through mail, telephone, and direct personal contact
- Process orders and assignments
- Enter data into the computer system
- Reference pricing and delivery information
- Perform word processing assignments, filing, and related clerical duties
- Respond to customer questions, complaints, and requests
- Set up new records and maintain existing records
- Perform word processing assignments, filing, and related clerical duties
- Process all necessary paperwork in preparation for auction day, securing necessary approvals
- Performs other duties as assigned
QUALIFICATIONS
- Able to communicate effectively with customers
- Ability to function well as part of a team
- Basic computer skills
- Time management skills
- Positive attitude
- Ability to work independently
- Clear communication skills
- Professional and clean appearance
- 18 years of age or older
Education:
- High School diploma or equivalent experience preferred
- 0-2 years’ previous work experience
In return for your excellent skills and abilities, we offer a benefits package including health insurance, 401K, STD/LTD, Life Insurance/AD&D, paid holidays, and vacations.
