What are the responsibilities and job description for the Quality Assurance Supervisor position at Ritchie Bros.?
ABOUT US
RB Global full-time employees are offered medical, dental, vision, and basic life insurances. Employees are able to enroll in our company’s 401k plan and RB Global will match 100% for the first 4% contributed. Employees will also receive 15 days of PTO each year.
JOB DESCRIPTION
RESPONSIBILITIES
- Drives NPS across Buyer Services
- Responsible for daily quality operations within the department. Ensures compliance to the Quality program
- Will provide direction, scheduling, and training of the QA team on procedures, and day to day activities
- Complete quality performance monitoring and conduct side by sides on a daily, weekly, and monthly basis
- Partners closely with the Buyer Services leadership team to provide ongoing quality feedback
- Complete an expected number of quality evaluations on a daily, weekly, and monthly basis
- Provide ongoing feedback to Quality Specialists regarding performance on a daily, weekly and monthly basis
- Support programs across Buyer Services related to quality
- Provide a performance summary to Quality Manager of quality observations
- Support Quality calibration sessions with the Buyer Service Leadership team
- Responsible for collecting data and providing regular reporting/updates regarding quality performance
- Become a subject matter expert in the Five9 quality suite
- Contribute to ongoing culture of Buyer Services department
- Performs related job duties as assigned
Competencies and Preferred Skills:
- Strong written and oral communication skills
- Call Center experience preferred
- Intermediate knowledge of Microsoft Office Suite of products (Excel, PowerPoint, Word, Outlook) required
- Excellent organizational skills with a focus on follow-up
- Ability to solve problems and handle complex details; uses independent judgment and takes initiative
- Thrives in a fast paced, high energy environment with the ability to meet deadlines required to support our growing business
- Ability to manage multiple projects at the same time
- Demonstrated ability to prioritize work and manage time to meet deadlines
- Ability to develop Buyer Service Specialist performance
QUALIFICATIONS
- High School Diploma or equivalent required
- 2-3 years of Buyer Services Experience preferred
- 2-3 years of Supervisory experience required
- Contact Center Experience Strongly preferred
RB Global full-time employees are offered medical, dental, vision, and basic life insurances. Employees are able to enroll in our company’s 401k plan and RB Global will match 100% for the first 4% contributed. Employees will also receive 15 days of PTO each year.
The expected compensation for this role is between $60,000 & $65,000. Pay is based on several factors including but not limited to education, work experience, certifications, etc. This role also qualifies for up to 10% of their annual salary in an incentive performance bonus.
Salary : $60,000 - $65,000
