What are the responsibilities and job description for the Title Center Manager position at Ritchie Bros.?
Job Description
IAA, an RB Global, Inc. company is seeking a Title Center Manager
IAA, certified as a Great Place to Work®, is a leading global marketplace connecting vehicle buyers and sellers. Leveraging leading-edge technology and focusing on innovation, IAA’s unique platform facilitates the marketing and sale of total-loss, damaged and low-value vehicles. Headquartered near Chicago in Westchester, Illinois, IAA has nearly 3,600 talented employees and more than 200 facilities throughout the U.S., Canada and the United Kingdom.
The Title Center Manager is responsible for the oversight, supervision and development of a high-perfomance team within the Title Center. The Title Center Manager ensures Service Level Agreements (SLAs) are met and processing timelines and compliance coinside with applicable state and federal laws. They may directly supervise first line supervisors as well as hourly employees.
Responsibilities Include (but Are Not Limited To The Following)
Manages Title Center services and handles all critical items or delegates to the supervisor(s) as appropriate
Assists in the timely and efficient flow of all necessary documents in accordance with applicable codes
Manages staff and monitors their work to ensure accuracy and completion of tasks
Hires and manages performance of title center employees
Monitors productivity and efficiency through the dashboard, automation and title tracker platforms
Schedules time off and monitors attendance. Approves timecards
Responsible for running and reviewing several reports related to title center metrics
Resolves employee conflicts
Enforces company policies and procedures and sets example and expectations for team
Conforms to audit requirements and implements changes/procedures as directed by audit results
Assists Salvage Providers, Title Processors, and IAA branches with any DMV questions or processes
Organizes and leads groups doing large title projects such as unobtainable title bulk projects and old inventory at DMV
Processes all salvage and non-repairable reversals or any other escalated file through coordination with DMV
Monitors and updates Vehicle Industry News memos from DMV
Oversees training of new Title Specialists and DMV Processors
Monitors DMV inventory supplies and communicates with DMV Vendor/ DMV to gain additional secured forms
Develops working relationship with Salvage Providers and various DMV units
Conducts regular meetings with all department personnel to communicate policies and procedures and review issues or opportunities
Develops progression plan and works to support employee growth and development goals
Works closely with Senior Manager on reporting and communicating status, needs and resources
Job Requirements
2 years of project lead or supervising experience
3 years State/National title processing or related experience
Excellent ability to multi-task and manage competing priorities to meet deadlines
Strong customer service, organizational, and interpersonal communication skills
Flexibility and ability to adapt to a fast-paced culture, changes in the environment and shifts in priorities
In return for your excellent skills and abilities, we offer a benefits package including health insurance, 401K, STD/LTD, Life Insurance/AD&D, paid holidays, and vacations.
About IAA, An RB Global, Inc. Company
IAA, an RB Global, Inc. company (NYSE: RBA) and (TSX: RBA), is a trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. Leveraging leading-edge technology and focusing on innovation, IAA’s unique platform facilitates the marketing and sale of total-loss, damaged and low-value vehicles. IAA serves a global buyer base – located throughout over 170 countries – and a full spectrum of sellers, including insurers, dealerships, fleet lease and rental car companies, and charitable organizations. Buyers have access to multiple digital bidding and buying channels, innovative vehicle merchandising, and efficient evaluation services, enhancing the overall purchasing experience. IAA offers sellers a comprehensive suite of services aimed at maximizing vehicle value, reducing administrative costs, shortening selling cycle time and delivering the highest economic returns. RB Global, Inc. globally has over 7,000 employees and is headquartered near Chicago in Westchester, Illinois.
IAA, an RB Global, Inc. company is seeking a Title Center Manager
IAA, certified as a Great Place to Work®, is a leading global marketplace connecting vehicle buyers and sellers. Leveraging leading-edge technology and focusing on innovation, IAA’s unique platform facilitates the marketing and sale of total-loss, damaged and low-value vehicles. Headquartered near Chicago in Westchester, Illinois, IAA has nearly 3,600 talented employees and more than 200 facilities throughout the U.S., Canada and the United Kingdom.
The Title Center Manager is responsible for the oversight, supervision and development of a high-perfomance team within the Title Center. The Title Center Manager ensures Service Level Agreements (SLAs) are met and processing timelines and compliance coinside with applicable state and federal laws. They may directly supervise first line supervisors as well as hourly employees.
Responsibilities Include (but Are Not Limited To The Following)
Manages Title Center services and handles all critical items or delegates to the supervisor(s) as appropriate
Assists in the timely and efficient flow of all necessary documents in accordance with applicable codes
Manages staff and monitors their work to ensure accuracy and completion of tasks
Hires and manages performance of title center employees
Monitors productivity and efficiency through the dashboard, automation and title tracker platforms
Schedules time off and monitors attendance. Approves timecards
Responsible for running and reviewing several reports related to title center metrics
Resolves employee conflicts
Enforces company policies and procedures and sets example and expectations for team
Conforms to audit requirements and implements changes/procedures as directed by audit results
Assists Salvage Providers, Title Processors, and IAA branches with any DMV questions or processes
Organizes and leads groups doing large title projects such as unobtainable title bulk projects and old inventory at DMV
Processes all salvage and non-repairable reversals or any other escalated file through coordination with DMV
Monitors and updates Vehicle Industry News memos from DMV
Oversees training of new Title Specialists and DMV Processors
Monitors DMV inventory supplies and communicates with DMV Vendor/ DMV to gain additional secured forms
Develops working relationship with Salvage Providers and various DMV units
Conducts regular meetings with all department personnel to communicate policies and procedures and review issues or opportunities
Develops progression plan and works to support employee growth and development goals
Works closely with Senior Manager on reporting and communicating status, needs and resources
Job Requirements
2 years of project lead or supervising experience
3 years State/National title processing or related experience
Excellent ability to multi-task and manage competing priorities to meet deadlines
Strong customer service, organizational, and interpersonal communication skills
Flexibility and ability to adapt to a fast-paced culture, changes in the environment and shifts in priorities
In return for your excellent skills and abilities, we offer a benefits package including health insurance, 401K, STD/LTD, Life Insurance/AD&D, paid holidays, and vacations.
About IAA, An RB Global, Inc. Company
IAA, an RB Global, Inc. company (NYSE: RBA) and (TSX: RBA), is a trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. Leveraging leading-edge technology and focusing on innovation, IAA’s unique platform facilitates the marketing and sale of total-loss, damaged and low-value vehicles. IAA serves a global buyer base – located throughout over 170 countries – and a full spectrum of sellers, including insurers, dealerships, fleet lease and rental car companies, and charitable organizations. Buyers have access to multiple digital bidding and buying channels, innovative vehicle merchandising, and efficient evaluation services, enhancing the overall purchasing experience. IAA offers sellers a comprehensive suite of services aimed at maximizing vehicle value, reducing administrative costs, shortening selling cycle time and delivering the highest economic returns. RB Global, Inc. globally has over 7,000 employees and is headquartered near Chicago in Westchester, Illinois.
