What are the responsibilities and job description for the Title Specialist position at Ritchie Bros.?
About Us
RB Global (NYSE: RBA) (TSX: RBA) is a leading, omnichannel marketplace that provides value-added insights, services and transaction solutions for buyers and sellers of commercial assets and vehicles worldwide. Through its auction sites in 13 countries and digital platform, RB Global serves customers in more than 170 countries across a variety of asset classes, including automotive, commercial transportation, construction, government surplus, lifting and material handling, energy, mining and agriculture.
The company’s marketplace brands include Ritchie Bros., the world’s largest auctioneer of commercial assets and vehicles offering online bidding, and IAA, a leading global digital marketplace connecting vehicle buyers and sellers. RB Global’s portfolio of brands also includes Rouse Services, which provides a complete end-to-end asset management, data-driven intelligence and performance benchmarking system; SmartEquip, an innovative technology platform that supports customers’ management of the equipment lifecycle and integrates parts procurement with both OEMs and dealers; Xcira, a leader in live simulcast auction technologies; and Veritread, an online marketplace for heavy haul transport.
About The Team
As a global company, our corporate teams support billions of dollars in equipment sales every year.
In joining our corporate services teams, you will be ensuring the business runs smoothly in your respective verticals and supporting the overall business to achieve our core objectives.
Every day your work will make a difference in the way we run our business and the in the way customers interact with us.
Job Description
This Title Specialist position will process title transactions involving the transfer of owner/state received from lenders and dealers and lien adds. The Title Specialist is accountable for working in a team environment to ensure professional and efficient customer service.
Responsibilities Records incoming titles and documents daily according to established procedures Reviews all documents received to ensure that they are acceptable according to applicable state and DMV requirements and that all forms are completed, signed, and notarized Prepares necessary documents required for titling or registration processes including signatures under POA Troubleshoot problems and finalize the correct resolution to specific titles, odometer discrepancies, and power of attorney, and performs title history checks as needed Courteously interacts with state/county offices, tag agents, lenders, dealers, and owners to provide information in response to inquiries pertaining to the title transactions Responds to customer requests, concerns, and problems and ensures immediate response and follow-through until the issue is resolved, trying to find assistance management as needed; documents requests and resolutions in the Activity History section of DDI’s software program Records all transaction details, including customer requests and resolution, in the Activity History section of DDIs software program Responds to email inquiries from all customers in a timely and qualified Ships packages to multiple locations, both domestic and international Maintains an organized workspace/area that is conducive to the overall success of the department May be asked to work overtime as the needs arise Performs other duties as assigned
Qualifications Possess the ability to craft sound and concise sentences Must have experience with Office Software, e.g., Word, Excel, Outlook Excellent verbal and written communications Detail-oriented; team player; excellent customer service; quick learner; organized; adaptable and open to change; multitasker; open to overtime; strong research and problem-solving skills
RB Global (NYSE: RBA) (TSX: RBA) is a leading, omnichannel marketplace that provides value-added insights, services and transaction solutions for buyers and sellers of commercial assets and vehicles worldwide. Through its auction sites in 13 countries and digital platform, RB Global serves customers in more than 170 countries across a variety of asset classes, including automotive, commercial transportation, construction, government surplus, lifting and material handling, energy, mining and agriculture.
The company’s marketplace brands include Ritchie Bros., the world’s largest auctioneer of commercial assets and vehicles offering online bidding, and IAA, a leading global digital marketplace connecting vehicle buyers and sellers. RB Global’s portfolio of brands also includes Rouse Services, which provides a complete end-to-end asset management, data-driven intelligence and performance benchmarking system; SmartEquip, an innovative technology platform that supports customers’ management of the equipment lifecycle and integrates parts procurement with both OEMs and dealers; Xcira, a leader in live simulcast auction technologies; and Veritread, an online marketplace for heavy haul transport.
About The Team
As a global company, our corporate teams support billions of dollars in equipment sales every year.
In joining our corporate services teams, you will be ensuring the business runs smoothly in your respective verticals and supporting the overall business to achieve our core objectives.
Every day your work will make a difference in the way we run our business and the in the way customers interact with us.
Job Description
This Title Specialist position will process title transactions involving the transfer of owner/state received from lenders and dealers and lien adds. The Title Specialist is accountable for working in a team environment to ensure professional and efficient customer service.
Responsibilities
Qualifications
