Product Technical Trainer

COMPANY DESCRIPTION:

Rite-Hite, a leader in loading dock and industrial door solutions, is seeking a full-time Product Technical Trainer for Rite-Hite Doors located at our Milwaukee, WI location. Rite-Hite Doors has been the world leader in industrial power doors, cold storage doors, and impact doors since 1951. The company is privately held and has a history of strong research and development leading to new high quality products that pioneer the industry.

JOB DESCRIPTION:

The Product Technical Trainer develops and delivers training and training materials to representatives and customers, virtually and in person, to assure proper installation and support of Rite-Hite products. Coordinate and lead communications across customer service coordinators and marketing to ensure alignment of installation and service of new product releases. Work with engineering and operations to improve the customer experience. Monitor product performance and participate in trend analysis. Full job descriptions if provided below.

EDUCATION/EXPERIENCE:

Rite-Hite sells the best, and we hire the best. Qualified candidates will possess an Associate's degree (A. A., electronics degree preferred) or equivalent from two-year college or technical school; or one to two years related experience and/or training; or equivalent combination of education and experience. Working knowledge of Enterprise 1, Microsoft Word and Microsoft Excel. Experience in creating and delivering virtual and in-person training programs and materials a plus.

SPECIAL QUALIFICATIONS
Thorough understanding of Door products preferred
Ability to travel up to 25% of time
Ability to handle multiple priorities
Possess a valid driver's license
Read and understand drawings

WE OFFER:

Rite-Hite provides competitive compensation and a comprehensive benefits package with medical, dental, and vision coverage along with life and paid medical leave. We also provide a retirement savings plan that combines 401(K) with company match and profit sharing. Paid holidays, vacation, and up to five paid personal/sick days per year round out the package.

Rite-Hite is an Equal Opportunity/Affirmative Action employer offering a drug free workplace for our customers and employees.

Job Description:

Job Title: Product Technical Trainer

Corporation: Rite-Hite Doors Incorporated

Department: Engineering

Reports To: Customer Support Manager

FLSA Status: Exempt

PURPOSE AND SCOPE
Develop and deliver training and training materials to representatives and customers, virtually and in person, to assure proper installation and support of Rite-Hite products. Coordinate and lead communications across customer service coordinators and marketing to ensure alignment of installation and service of new product releases. Work with engineering and operations to improve the customer experience. Monitor product performance and participate in trend analysis.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Create and deliver virtual service / installation training for customers and technicians, including short YouTube style videos with service tips.

Conduct live demonstrations on maintenance and installation to customers during fly-ins.

Deliver technical training during salesperson and coordinator training sessions.

Coordinate and lead technician service schools, collaborating with customer service coordinators for the delivery of the training.

Manage all MKE Doors training (via training center, Live, CEC, etc) including ongoing development, maintenance, and updates to content, videos and manuals.

Manage new product technical rollouts including presentations, handouts, etc. as well as travel to representative offices as required.

Design and deliver product specific training materials. Assist with installation / service manual development. This is done through coordination and input from engineering and customer service.

Collaborate with engineering and marketing for all field communications and publications including content scripts, installation/service of new product releases, technical bulletins and any product video releases.

Create and deliver quarterly product updates / technical product tips for the technical field representatives.

Support customer service coordinators with on-site training, trend and warranty analysis, troubleshooting product issues, continuous improvement opportunities and supporting sales and service reps with product and aftermarket information.

Tracking of new product releases and performance in field

Troubleshoot equipment using electrical and mechanical drawings.

Have knowledge of electrical and electronic components and be capable of reading schematics pertaining to them.

Conduct transactions in the Enterprise system

Assist with beta sites installations and performance tracking.

Participate on teams for new product development, cost reduction and product improvement.

Responsible for supporting the quality system.

SPECIAL QUALIFICATIONS
Thorough understanding of Door products preferred
Ability to travel up to 25% of time
Ability to handle multiple priorities
Possess a valid driver's license
Read and understand drawings

EDUCATION and/or EXPERIENCE
Associate's degree (A. A., electronics degree preferred) or equivalent from two-year college or technical school; or one to two years related experience and/or training; or equivalent combination of education and experience. Working knowledge of Enterprise 1, Microsoft Word and Microsoft Excel. Experience in creating and delivering virtual and in-person training programs and materials a plus.

LANGUAGE SKILLS
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

MATHEMATICAL SKILLS
Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

REASONING ABILITY
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee frequently is required to stand, walk, sit, and reach with hands and arms. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently exposed to moving mechanical parts. The employee is occasionally exposed to wet and/or humid conditions; high, precarious places; fumes or airborne particles; toxic or caustic chemicals; outside weather conditions; extreme cold; extreme heat; risk of electrical shock; and vibration. The noise level in the work environment is usually loud.