Sewer Service Technician

At Rite Way, we pride ourselves on offering the best solutions and service to meet our customers' needs, all while fostering a supportive and collaborative work environment. We believe in investing in our employees – providing ongoing training and development opportunities to cultivate the best talent and technical expertise in every market we serve.  

In addition to a competitive salary and benefits package, we offer: 

• A culture that values effort and rewards results
• Health, dental, and vision insurance with low employee contributions
• Paid vacation and sick time plus seven paid holidays each year
• 401(k) retirement savings options with company match
• Affordable supplemental insurance offerings including accident, life, critical illness, and disability
• Weekly pay

If you are passionate about helping people improve their homes, have a strong work ethic, and enjoy working both independently and as part of a team, we encourage you to apply. Please note that this role may require working in diverse and potentially uncomfortable indoor and outdoor environments. 

This is not the right fit for you if you are not looking for a long-term career or are unable to consistently demonstrate an exceptional work ethic, including excellent attendance. We value teamwork and those who enjoy working as part of a team will thrive in this role. 

JOB SUMMARY 

The Sewer Service Technician possesses a strong background in sewer and drain system maintenance and repair, possess excellent problem-solving skills, and is committed to delivering outstanding customer service. The Sewer Service Technician, is responsible for diagnosing, repairing, and maintaining sewer systems in residential, commercial, and industrial settings. 

*This is a full-time, non-exempt (hourly) position. The salary range above is an estimate of total annual compensation. 

REPORTS TO 

Sewer Manager, Drain Manager 

DUTIES & RESPONSIBILITIES 

• Sewer and Drain System Inspection: Conduct thorough inspections of sewer and drain systems to identify issues, blockages, leaks, or damage.
• Repair and Maintenance: Perform repairs, replacements, and routine maintenance tasks on sewer and drain lines, pipes, and associated equipment.
• Unclogging and Clearing: Utilize specialized tools and equipment to clear blockages and obstructions from sewer and drain lines.
• Diagnosis: Accurately diagnose sewer and drain system problems and provide recommendations for repair or replacement as needed.
• Documentation: Maintain detailed records of inspections, repairs, and services provided.
• Customer Interaction: Interact professionally with customers, explaining the diagnosis and recommended solutions clearly and answering their questions.
• Safety: Adhere to safety protocols and guidelines while working on sewer and drain systems to ensure the safety of yourself, colleagues, and clients.
• Equipment Maintenance: Properly maintain and care for all tools, equipment, and vehicles used in the course of your work.
• Compliance: Ensure compliance with all local, state, and federal regulations related to sewer systems and plumbing.
• Emergency Response: Be available for on-call and emergency services, which may include evenings and weekends on a rotational basis.
• This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive, but representative; other duties may be assigned.

COMPETENCIES FOR SUCCESS 

• Customer Focus
• Communication
• Dependability & Productivity
• Interpersonal Skills
• Organization Skills
• Quality
• Results Orientation
• Job Knowledge
• Judgement & Critical Analysis
• Problem Solving
• Technical Skill
• Strategic Thought

REQUIRED SKILLS & ABILITIES 

• Excellent problem-solving and troubleshooting skills.
• Ability to work independently and as part of a team.
• Strong communication and customer service skills.
• Valid driver's license with a clean driving record.
• Physical fitness and the ability to lift heavy equipment and work in confined spaces.
• Willingness to learn and adapt to new technologies and techniques in the sewer service industry.

EDUCATION & EXPERIENCE 

• Proven experience as a Sewer/Drain Service Technician or in a similar role.
• Strong knowledge of sewer and drain systems, plumbing codes, and regulations.

PHYSICAL DEMANDS 

• Must be able to lift, lower, push, and pull objects of up to 50 lbs. unassisted.
• Must be able to continually stand, walk, climb, ascend/descend ladders, bend, stoop, crawl, and crouch, frequently in tight spaces, for extended periods of time, in indoor and outdoor conditions.
• Must be able to continually use hands/fingers to handle, feel, utilize tools, and operate machinery.

WORK ENVIRONMENT & CONDITIONS 

• Field environment including interior and exterior of customers' residential properties. May require exposure to weather conditions, dusts, and mists that may be present while working outdoors. Exposure to chemicals may occur.  Use of personal protective equipment including but not limited to safety-footwear, goggles, gloves, shield, mask or respirator, and hardhats may be required. 
• Must be able to drive a company vehicle and possess a valid driver license and insurable driving history. 
• Must pass background screen, drug test, and motor vehicle records check.

WORK SCHEDULE 

• Generally, Monday through Friday 7:30AM to 4PM, additional periodic nights and weekends may be required to accommodate business needs.

REMOTE WORK ELIGIBILITY 

• Not Eligible

TRAVEL REQUIREMENT 

• None

EQUAL OPPORTUNITY EMPLOYMENT STATEMENT 

Rite Way is an Equal Opportunity Employer (EOE) and is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, disability status, protected veteran status, or any other personal characteristic protected by Federal, State, or Local Laws.