Director of Rooms Operations

Overview

Opportunity:  Director of Rooms Operations

Position will supervise and manage hotel departments and oversee hotel operations as directed. 

Future Potential Career Path   

Assistant General Manager - General Manager – Area General Manager –Regional Director of Operations

Essential Job Functions

• Oversee Rooms Operation consisting of: Front Office, Housekeeping, Engineering, and Valet Parking (3rd Party).
• Supervise hotel Rooms Departments to ensure an optimal level of service and hospitality are provided to hotel guests.
• Assist the General Manager in preparation of forecasts, reports and assist in the development, implementation and monitoring to maximize the achievement of monthly and annual budget.
• Review monthly departmental expenses to ensure staying within forecast while ensuring adequate supplies and staff are on hand to provide top quality customer service.
• Maintain effective control of operating expenses and labor costs by managing and reviewing Payroll, Scheduling and PTO requests for Rooms Department.
• Develop Departmental SOP’s to ensure quality of service throughout operation.
• Increase departmental Associate Opinion Survey scores.  
• Hold Monthly Departmental Meetings and One on One meeting’s with direct reports.
• Lead team on ensuring property exceeds Green Zone for Brand Standards Audit. (conducted 2 times per year)
• Complete Quarterly Self Audit ensuring action items are completed in preparation for Brand Standard Audits.
• Champion operational related programs including Opera, Marsha, MGS and Land-It,
• Oversee guest relations program and response for GSS, GuestVoice, 48 Hour Response and 3rd Party Social Media Postings.  
• Resolve customer complaints, and anticipate potential problems by reviewing and monitoring operational issues, business flow and associate performance.
• Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
• Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.   
• Champion and oversee the Hotel’s Manager On Duty Program.  
• Oversee the properties Emergency Management Procedures.
• Ensure HHM internal audit standards are met and exceeded.
• Provide daily management of Rooms Inventory in collaboration with Director of Revenue Management.
• Interact with the sales staff to discuss and implement sales strategies to continually improve occupancy levels and revenues.
• Spearhead interdepartmental communication throughout hotel.
• Conduct Weekly Property Walk Through of facility to ensure quality and preventative maintenance program is in place.
• Monitor and maintain the Rooms Department systems and equipment to ensure optimum performance.
• Serve on the hotel’s safety committee.
• Follow sustainability guidelines and practices related to HHM’s EarthView program.
• Perform other duties as requested by management.

Position Requirements

• Associate or Bachelor’s degree preferred.
• Intermediate knowledge of overall hotel operations. 
• 3–5 years of Rooms Division or Operational Hospitality Experience

Work Environment and Context

• Work schedule varies and may include working on holidays, weekends and alternate shifts.
• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

About Us

Exquisite Location of this Downtown Philadelphia HotelThe Rittenhouse Hotel is the most prestigious Philadelphia Pennsylvania hotel address. Consistently recognized not only as the premier choice of five-diamond Philadelphia luxury hotels, The Rittenhouse is also ranked among the world´s finest places to stay. Featuring all of the unique historic charm and residential ambience of Rittenhouse Square, our Philadelphia luxury hotel is convenient walking distance from major museums, cultural attractions, world-class shopping, and the business district. Experience the luxury of five-diamond service and accommodations at the premier choice of Philadelphia Pennsylvania hotels.

This property is a part of the Echelon Luxury & Lifestyle division of HHM Hotels. 

HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.

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