Title : BH Clinical Coordinator
Classification : Non-Exempt
Reports to : Clinical Director
Supervises : None
28.00 per hour
Position Description :
The BH Clinical Coordinator functions as 50% Administrative and 50% Coordinator for all Ritter Health Center patients, coordinating care among providers and agencies and facilitating the development of a plan of care that extends beyond the primary care visit. This role acts as a culturally competent, comprehensive care coordinator for patients assigned to his / her care, assessing the patient's needs and facilitating communication amongst other clinicians and agencies providing care. This position is responsible for patient registration, checking insurance eligibility, scanning ID's, scanning faxes into the electronic health record, and collecting Insurance co-pays. This person will also support our Clinical Director with scheduling and any other administrative needs.
Job Duties and Responsibilities :
Clinical Front Office (40%)
- Admit patients to the Behavioral Health Department and maintain patient flow. Help to answer incoming clinic calls and related administrative and paperwork duties to ensure efficient check-in and check-out processes, including scheduling and documentation.
- Entry of patient clinical and non-clinical information into electronic health records system (EClinicalWorks) and SmartCare systems (insurance cards, registration form, ID, referral reports, etc.) in appropriate sections of patient charts and keep patient charts in proper order.
- Proactively work with the Clinical Director to resolve any technical or flow issues regarding referrals and front office.
- Demonstrate appropriate judgment skills to be able to make independent clinical decisions in routine patient care matters.
- Provide warm greetings and top-tier customer service to every patient.
- Check in and collect appropriate documentation from patients.
- Per provider instructions, operate and maintain medical equipment.
- Schedule patient appointments and procedures according to established policies and protocols. Understand HMO, PPO, Medicare, and Medi-Cal insurance plans to collect appropriate out-of-pocket expenses for patients.
- Utilizing the eCW EHR system, file records (insurance cards, registration form, ID, referral reports, registration packets, and ROI'S, etc.) in appropriate sections of patient charts and keeping patient charts in proper order.
- Understand HIPAA and 42 CFR Part 2 to maintain patient confidentiality and privacy.
- Meet with supervisor; attend staff meetings and training as scheduled.
- Screen patients for entrance to therapy, psychiatric, and substance use services, including gathering all registration / intake paperwork.
- Monitors Substance Use billing monthly and reports any errors to the team.
Referral Coordination (50% time)
Manage and coordinate all referrals generated in Ritter Health Center from start to finish. This will include sending referrals to specialists, ensuring their receipt, informing patients and case managers of referrals, and following up to see such appointments are keptRequest medical records from specialty offices and ensure referring provider reviews are received prior to scanning records into the EHR systemFacilitate transportation for patients as needed through our transportation partner (i.e., Uber Health, Vivalon, Partnership.)Performs assessments of the physical, emotional, psychosocial, and environmental needs of the patient to inform the level of care required for each case.Partner with key individuals in assisting patients in problem-solving potential issues related to the health care system, financial or social barriers (e.g., request interpreters as appropriate, medical insurance enrollment, transportation services, or prescription assistance)Plan, teach, and coordinate medical care to promote improvement / recoveryDemonstrate appropriate judgment skills to be able to make independent clinical decisions in routine patient care mattersAdministrative Assistance for Clinical Director (10%)
Provide administrative support, including calendar management (scheduling, prioritizing, etc.), coordination of team meetings, expense management, and support of internal department organization.Support Clinical Director with filing, general paperwork administration, and filling of forms, purchase orders, and submittal of agency requests.Work alongside other functional and Executive Admin to ensure consistency and efficiency. Proactively identify process flows that could be improved upon and maintain an active presence in Admin meetings.Interact with other departments to conduct special projects and assignments effectively and efficiently.Other roles and tasks as assigned.Qualifications :
Per our Federally Qualified Healthcare Center (FQHC) requirements, employment at Ritter Center requires compliance with being able to produce a negative TB test prior to the start of employment, as well as being fully vaccinated against COVID-19 (unless applying for an exemption) per the August 5th State Public Order for Healthcare Facilities, providers and employees.Five (5) years of multi-line telephone experience and / or three (3) years of experience as a medical receptionist with scheduling and telephone experience.At least five years of experience in a healthcare setting preferred, including experience in private practice or a Community Health Center.Experience working as a patient advocate, culturally competent and able to work with a diverse population and provide top-tier customer serviceAbility to work in a team-oriented environment with staff with different work and communication stylesStrong problem-solving skills and ability to be flexible and adaptive to change.Understand HMO, PPO, Medicare, and Medi-cal insurance plansKnowledge of managed care, ICD-9, ICD-10 and CPT codes is preferredExcellent organization skills and ability to multitask and juggle multiple prioritiesAbility to remain flexible and responsive when changes occur in patient activity and workloadAction-orientedExcellent computer skills; strong proficiency with Microsoft OfficeResourcefulness in problem-solvingAbility to enter data into various electronic systems while maintaining the integrity and accuracy of dataExcellent verbal, written, and interpersonal skills. Ability to foster an environment for open communication and collaborative practiceHigh school diploma combined with medical / clinical experienceBilingual in Spanish and English recommendedValid CA Driver's LicenseEmployment Practices :
Ritter Center is an Equal Opportunity institution and does not discriminate against any person in employment or in admission, treatment, or participation in its programs and benefits on the basis of race, color, national origin, creed, ability to speak English, disability, sex, age, marital status or any other protected class.
Salary Description
28.00 per hour
Salary : $28
