Business Services Technician

Job Description

Job Description

Ritter Communications has been at the forefront of the local communications industry for more than a century. We began providing telephone service in Northeast Arkansas in 1906. Today, Ritter Communications serves over 100 communities across Arkansas, northeast Texas, southeast Missouri, and west Tennessee. The company has grown steadily over the years, expanding rapidly and is now the largest privately-held regional broadband fiber, telecom, video and cloud services provider in the Mid-South. Ritter invests heavily in the communities it serves by deploying proven, best-in-class infrastructure and technology, while coupling it with a world-class customer focused experience.

We are looking for an experienced Business Services Technician to join our team!

General Summary :

Our Business Services Techs perform service, maintenance, repair, installation, and programming of multi-line business voice and computing systems, including key and PBX systems, IP telephony systems and Integrated Access Devices. Responsible for all modifications, moves, changes, and installation of telephone services for all business customers. Responsible for preventative maintenance of telephone equipment, and may oversee the work of a Business Services Technician trainee, as well as provide sales referrals, site surveys, and customer relationship management.

Essential Job Functions :

• Installs, repairs and maintains all types of NEC, Nortel and Avaya PBX systems and associated equipment, including voicemail, facsimile terminals, paging and intercom systems;
• Optical support of POP’s and cellular sites;
• Installs, repairs and maintains all types of IP telephony systems and integrated Access Devices;
• Performs all modifications, moves, changes and installation of telephone services and devices;
• Performs quality control checks of work done at customer premises;
• Locates trouble in telephone installations; repairs or replaces faults;
• Coordinates with repair, and other departments on service installations and changes to update billing and central office records;
• Maintains and repairs existing equipment by using test sets to locate line trouble. Determines necessary repairs that may include repairing wiring, station protectors, ground connections, running new wires, and replacing jacks, lids and pedestals as needed;
• Work with Carrier Grade equipment routers;
• Setup networking address translation;
• Setup personal and small network antivirus solutions, such as Symantec, McAfee, AVG;
• Travels to customer sites, project areas, business related events, and other Ritter Communications locations as required;
• Other related duties and projects as assigned.

Knowledge, Skills, and Abilities :

Education and Experience :

High School diploma or equivalent plus four years of related job training and work experience installing and maintaining electronic key systems, PBX installation, and repair, wiring & cabling and associated peripherals. Associates degree in a related field preferred.

Manufacturer’s certificate of training on a least one telephone key or PBX system required. NEC certifications and experience strongly preferred. Other certifications such as Cisco CCENT, CompTia A and Net , Microsoft Certifications, etc. helpful.

Ritter Communications is an equal opportunity and affirmative action employer; all qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

We strive to maintain a drug-free workplace.

We offer competitive compensation and an outstanding benefits package including health, dental, vision, cancer, accident and life insurance, short-term and long-term disability, 401(k) with company match, flexible spending accounts, free gym membership, company discounts, tuition reimbursement, paid training, paid leave, and much more!