What are the responsibilities and job description for the Customer Service Representative - National Accounts position at Ritz Safety?
Job description
Ritz Safety is dedicated to providing convenient and cost-effective safety products and solutions to all people and industries, worldwide. With eighteen nationwide locations, we are looking to add a Customer Service Representative to our National Accounts Team in our Cincinnati, OH location. The role of the Customer Service Representative – National Accounts is to support our National Accounts Division. Successful team members will be customer-focused, organized, and able to handle inquiries with professionalism. As a key part of our customer service team, this team member will ensure our clients receive exceptional service, timely support and effective solutions to their needs.
Primary Responsibilities:
- Input customer's orders, data, and information into CRM technology.
- Serve as a point of contact for national account customers, addressing inquiries via phone, email or chat (No cold Calling).
- Provide product information, order updates and resolve customer issues.
- Collaborate with sales and inventory teams to ensure timely and accurate delivery of products.
- Process orders, returns, and exchanges efficiently.
- Maintain accurate records of customer interactions and transactions.
- Assist in tracking backorders and provide updates to customers as needed.
- Maintains and refines a database of customers, contacts, and prospective customers.
- Tracks customer sales activities for account retention and development.
- Perform other related duties as required.
Required Experience and/or Skills:
- High School Diploma or GED.
- 1-2 years experience in an internal service-based support role, preferably in a B2B or industrial environment.
- Strong interpersonal skills, problem-solving ability, and attention to detail.
- Strong verbal and written communication skills.
- Proficient in the use of computers and software (Excel, Word, Microsoft Office, CRM Software) (Prior P21/Epicor Software experience is a plus).
Job Type: Full-time
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8-hour shift
Education:
- High school or equivalent (Required)
Experience:
- Customer service: 1 year (Preferred)
Work Location: In person
Job Type: Full-time
Pay: From $18.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $18
