Customer Service Agent

Description

Title: Customer Service Agent

Location: Onsite 600 Dulany St, Alexandria, VA

Terms: Full-Time /Onsite (M-F 8:30 AM to 5:00 PM)

Clearance: Must be US Citizen and be able to obtain and maintain a NACI Background Investigation.

Travel: 0%

RESULTS. INNOVATION. VALUES. ACCOUNTABILITY.

That’s RIVA. Our employee-first approach has manifested a culture that attracts the best and brightest. By investing in people firsts, and providing a flexible work environment, our employees have higher moral, higher productivity rates, and lower turnover. At RIVA, people are our #1 priority.

Description

We are seeking a dedicated Customer Service Agent to join our team. In this role, you will be responsible for processing electronic payments and providing exceptional customer service support. The ideal candidate will combine strong technical abilities with excellent communication skills to handle both payment processing tasks and customer inquiries. This position requires attention to detail, multi-tasking capabilities, and the ability to work efficiently in a fast-paced environment while maintaining high accuracy standards.

Responsibilities:

• Ability to upload Wire and ACH payments from the Fedwire automated system into FPP for processing customers deposit accounts payments, in accordance with specified procedures and standards.
• Ability to research and resolve payment processing problems in FPP.
• Process replenishment checks to customer deposit accounts in a timely manner
• Detail-oriented with ability to multi-task in a fast-paced environment.
• Work and interacts professionally and effectively with all levels of staff.
• Ability to meet established deadlines and work as a team player with coworkers
• Handle high volume Customer Service Calls for Deposit Accounts, Refunds and Maintenance Fess on related inquires via phone in a professional matter
  
  
  

Requirements

• Experience with the use of personal computers and automated systems, electronic spreadsheets such as Excel, and word processing software, such as Microsoft Word.
• Must have strong oral and written communication skills when responding to emails for Deposit Accounts, Refunds and Maintenance Fees in a timely manner 
  
  
  

Preferred Qualifications

• Prior federal government experience is a plus.
  
  
  

Preferred Certifications

• N/A
  
  
  

Salary Range: $25.48/hr H/W $4.41

RIVA Benefits:

• Paid Time Off / Sick Leave
• Health, Dental, and Vision Coverage
• Life Insurance
• Retirement Benefits / 401K with company matching
• HSA/FSA Spending Accounts
• Long- and short-term disability
• Pet Insurance
• Wellness Program Initiatives
• RIVA Flex
• Additional Workplace Benefits
  
  
  

RIVA Solutions is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, disability, veteran status, or any protect class. If you need a reasonable accommodation to search for a job opening or to submit an online application, please email [email protected]. Only messages left for this purpose will be returned.