What are the responsibilities and job description for the RIVA Solutions Inc. is hiring: Technical Writer in Dhs position at RIVA Solutions Inc.?
Description
Title : Technical Writer
Location : Remote
Terms : Full Time
Clearance : Public Trust (US Citizenship Required)
Travel : 0-20%
Education : Bachelor's Degree in related field Experience : Combination of Degree and 5 years of Technical Writing or related field
RESULTS. INNOVATION. VALUES. ACCOUNTABILITY.
That's RIVA. Our employee-first approach has manifested a culture that attracts the best and brightest. By investing in people firsts, and providing a flexible work environment, our employees have higher moral, higher productivity rates, and lower turnover. At RIVA, people are our #1 priority.
Job Description :
We are seeking a skilled and experienced Technical Writer to join our team in support of the United States Patent and Trademark Office (USPTO) Service Management Platform (SMP) Support Services. The USPTO, a federal agency with a mission to administer laws and regulations related to patents and trademarks, is looking for a technical writer to assist with the administration, configuration, integration, testing, and maintenance of the ServiceNow Platform and its modules.
As part of a dynamic team, you will play a critical role in documenting and communicating technical information, ensuring clarity and alignment with best practices. This role offers a unique opportunity to contribute to the continued success and advancement of USPTO's ServiceNow implementation and ongoing operations.
Key Responsibilities :
- Document ServiceNow Platform Operations and Maintenance : Create, maintain, and update technical documentation related to the ongoing administration, maintenance, and availability of the ServiceNow platform. Ensure documentation aligns with USPTO policies and ServiceNow best practices.
- Collaborate with Product Owners and Technical Teams : Work closely with Product Owners (POs), subject matter experts (SMEs), and stakeholders to capture and clearly communicate technical requirements, configurations, and enhancements. Assist in documenting changes and ensuring solutions align with business strategy and governance decisions.
- Support Configuration and Implementation Documentation : Contribute to the creation of detailed implementation strategies and technical documentation for the configuration of additional ServiceNow SMP modules. Support discovery efforts, assess current business processes, technical environments, and security requirements, and provide clear documentation to guide the implementation process.
- Patches, Upgrades, and Updates : Produce clear and concise documentation for platform patches, upgrades, and updates, ensuring regression testing procedures and mitigation actions are outlined. Collaborate with the team to ensure technical content is up-to-date and aligned with platform changes.
- Collaborative Writing : Support collaborative writing efforts to produce high-quality documentation by working with team members and stakeholders. Help capture complex technical information in a format that is clear, consistent, and easily accessible.
- Knowledge Management : Assist in maintaining and organizing technical content within the ServiceNow platform to improve customer experience and ensure knowledge is accessible to stakeholders.
Required Qualifications :
Desired Qualifications :
Salary : $100,000 - $130,000 DOE
RIVA Benefits :
RIVA Solutions is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, disability, veteran status, or any protect class. If you need a reasonable accommodation to search for a job opening or to submit an online application, please email [email protected]. Only messages left for this purpose will be returned.
Salary : $100,000 - $130,000
