What are the responsibilities and job description for the ServiceNow Administrator position at RIVA Solutions Inc.?
Title: ServiceNow Administrator
Location: Remote
Terms: Full-time
Clearance: Public Trust (US Citizenship required)
Travel: 0-20%
Education: Bachelor’s degree in related field
Certifications: ServiceNow Administrator
Experience: Minimum of 3 years’ experience with creating reports, dashboards, and views for various data consumers. Minimum of 3 years’ experience with incident resolution testing.
RESULTS. INNOVATION. VALUES. ACCOUNTABILITY
That is RIVA. Our employee-first approach has manifested a culture that attracts the best and brightest. By investing in people first, and providing a flexible work environment, our employees have higher morale, higher productivity rates, and lower turnover. At RIVA, people are our #1 priority.
The Opportunity
RIVA is seeking a ServiceNow Administrator to provide continual service improvement input to advance ITIL maturity specifically around Incident Management, Change Management, Problem Management, Request Management, and Release Management processes.
RIVA is seeking a ServiceNow Administrator to provide continual service improvement input to advance ITIL maturity specifically around Incident Management, Change Management, Problem Management, Request Management, and Release Management processes.
The successful candidate must be able to communicate clearly and succinctly both written and orally, and present products and ideas in a business-like manner. The candidate will be required to work in dynamic fast paced environments that require team interaction and coordination of efforts. The candidate will ideally be experienced in interfacing with both contractors and government employees.
Responsibilities
- Work with Service Asset & Configuration Management and Asset Management teams to deliver expanded Discovery functionality
- Developing and delivering customized portal web pages in ServiceNow
- Managing CMDB health by using Discovery (or equivalent methods) to support Assets and Configuration
- Create and configure Notifications, UI pages, UI Macros, Script Includes, Formatters, in ServiceNow
- Responsible for application support and operational activities, code migrations, replications, patching, and upgrades
- Create and maintain process and knowledge documentation for team and users
- Utilize ServiceNow Import Templates for the loading of data
- Data entry from source documents into ServiceNow database
- Data extract from ServiceNow into Import Template format or other formats for reporting
Qualifications
Required:
Required:
- US Citizen
- BA/BS with:
- Minimum of 3 years’ experience with creating reports, dashboards, and views for various data consumers.
- Minimum of 3 years’ experience with incident resolution testing.
- ServiceNow Administrator Certification
- Ability to configure and implement no code update sets (e.g. update picklists, non-workflow related updates to service requests)
- Full knowledge of security groups and user administration
Desired
- ITIL v4 - Foundation
- Previous Federal experience is highly desired
- ServiceNow EAM or ITAM experience
Salary: $90,000 - $130,000
RIVA Benefits:
- Health, Dental, and Vision Coverage
- Life Insurance
- Retirement Benefits / 401K with company matching
- HSA/FSA Spending Accounts
- Long- and short-term disability
- Pet Insurance
- Wellness Program Initiatives
- RIVA Flex
- Additional Workplace Benefits
RIVA Solutions is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, disability, veteran status, or any protect class. If you need a reasonable accommodation to search for a job opening or to submit an online application, please email accommodations@rivasolutionsinc.com. Only messages left for this purpose will be returned.
Salary : $90,000 - $130,000
