What are the responsibilities and job description for the Call Center Representative position at Rivago Infotech Pvt?
Position: Call Center Banker - Specialist - 1st Shift
Location: Belfast, ME, US
Industry: Banking / Loans
Job Description:
This role involves connecting clients with the range of solutions offered to achieve financial goals. It requires balancing service requests and sales opportunities, providing expertise in financial solutions, asking clients probing questions to understand their financial needs, and matching the best solutions and services.
Key Responsibilities:
- Build and deepen relationships with clients by identifying financial needs and recommending suitable products and services.
- Respond to customer inquiries and create customized solutions.
- Sell and fulfill banking products such as checking and savings accounts, credit cards, CDs, IRAs, and loans.
- Identify client needs for licensed sales functions, referring to the relevant Line of Business partners.
- Provide quotes for rates, terms, and programs for banking solutions.
- Manage risk in all transactions using available tools.
Required Qualifications:
- Passion for improving clients' financial lives.
- Commitment to teamwork and flexibility for working schedules, including weekends and holidays.
- Ability to engage with clients, understand their needs, share options, build rapport, and handle objections.
- Comfortable with ongoing feedback, coaching, and change.
- Proficient with computers and self-motivated with organizational skills.
- Strong decision-making and problem-solving abilities.
Desired Qualifications:
- Experience in the banking or financial industry.
- Call center experience.
- Experience in telephone sales.
Skills:
- Attention to detail.
- Client solutions advisory.
- Customer focus and service management.
- Problem-solving and research abilities.
- Business development and consulting.
Minimum Education: High School Diploma / GED
Start Date: February 3, 2024
Work Hours: 1st Shift Training, 1st Shift Available After Training
Job Type: Full-time
Pay: $25.62 - $26.24 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- Morning shift
Application Question(s):
- what is the best time to reach out to you via call?
- provide us your valid Email address
Experience:
- telephone sales.: 4 years (Required)
- banking or financial industry.: 2 years (Required)
- Call center: 3 years (Required)
Work Location: In person
Salary : $26 - $26
