What are the responsibilities and job description for the Computer Technician position at Rivell?
Job Title : Computer Technician
Company Description : Recently named as on of Inc 5000's "Fastest Growing Companies in America" Rivell is a reputable Managed Services Provider (MSP) based in Sewell, New Jersey, specializing in providing comprehensive IT solutions to businesses across various industries. We foster a collaborative and supportive work environment, offering competitive compensation and opportunities for career growth.
Summary : As a Computer Technician at Rivell, you will provide technical support to clients, diagnose and resolve hardware and software issues, and ensure the smooth operation of their IT systems.
Job Responsibilities :
- Provide technical support to clients via phone, email, or onsite visits, addressing hardware, software, and network-related issues.
- Install, configure, and troubleshoot desktops, laptops, printers, and peripherals.
- Perform hardware repairs and upgrades, such as replacing faulty components or installing memory and storage upgrades.
- Install and configure operating systems and software applications according to client requirements.
- Document support tickets, resolutions, and troubleshooting steps in the ticketing system.
- Assist in the setup and deployment of new IT equipment and systems.
Hours of Work : Typically 8am to 4pm
Travel Requirements :
On-Call Responsibilities :
Special Conditions or Requirements :
Success Criteria :
Reporting :
Qualifications :
Benefits & Perks (TBD) :
Salary : $50,000 - $60,000
