What are the responsibilities and job description for the Banking Operations Associate I position at River Bank?
TO APPLY: Please visit https://riverbank.biz/Employment-Opportunities to obtain our Application and submit with your Resume to the email/mailing address listed.
Job Type: Full-time
Schedule: Monday - Friday rotating 8:00-4:30 and 9:00-5:30
Work Location: Stoddard, WI | In person
Position Summary:
The Operations Associate I is responsible for providing customer service support to all internal and external customers of the River Bank Operations Department. This position is responsible for processing and balancing activities, including data entry to facilitate daily operations, initiating and processing wire requests, processing exemption items and monitoring account reconciliations.
Duties and Responsibilities:
- Provide support to branch staff; point of contact for escalation of operational issues.
- Provide debit card support to branch staff and customers and perform card maintenance.
- Reviews daily reports pertaining to transaction activity and fraud monitoring.
- Completes incoming and outgoing domestic and international wire transfer requests.
- Provide customer support for Business and Retail Online Banking and Mobile Banking applications.
- Process mail, print and stuff notices and statements for customers.
- Follows policies and procedures; completes tasks correctly and on time; supports the Bank’s goals and values.
- Provides effective customer service and assists in resolving problems within given authority.
- Other duties as assigned.
Requirements:
- High School diploma or GED.
- Customer service experience.
Desired Knowledge, Skills, and Abilities:
- Prior banking experience.
- Excellent verbal and written communication skills.
- Ability to organize and prioritize workload.
- Excellent computer skills.
- Ability to problem solve independently and work well under pressure.
- Strong attention to detail.
River Bank provides a diverse and inclusive work environment. We are an equal opportunity employer dedicated to hiring individuals with disabilities and protected veterans. EOE/M/F/V/D.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Vision insurance
- Volunteer time off
- Wellness program
Schedule:
- 8 hour shift
- Monday to Friday
- No weekends
Work Location: In person
