Medical Receptionist/Front Desk

Job description

RESPONSIBILITIES

• Answer live incoming calls from patients wishing to schedule or reschedule an appointment; takes accurate messages and distributes tasks accordingly
• Screens patient accounts prior to scheduling to ensure outstanding balances and collection balances are addressed with patients according to Financial Policy
• Obtaining necessary patient information to meet current Federal guidelines and Meaningful Use guidelines for electronic medical records
• Assist with sorting and tasking as appropriate the incoming faxes through practice management system
• Scanning pertinent patient information into EMR including patient authorizations, recent labs delivered by patient, etc.
• Copies insurance cards and other pertinent documents essential to complete the registration process
• Collects patient copay, co-insurance or deductibles as patient insurance policy requires
• Accurately enters patient demographic and insurance information into the practice management system
• Explains practice requirements/regulations and answers patient questions articulately and courteously; speaking both informatively and sensitively. Refers misguided questions to the proper party or area in the practice as necessary
• Schedules return to clinic appointments and procedures, providing adequate time, checks privileges, looks for conflicts of time
• Identifying and resolving minor patient billing complaints
• Protects patients’ rights by maintaining confidentiality of medical, personal, and financial information
• Maintains operations by following policies and procedures, reporting needed changes
• Contributes to team effort by accomplishing related results as needed
• Is friendly, courteous, and helpful to all patients and visitors
• Works collaboratively with all other departments to ensure a positive patient experience
• Other duties, as assigned

KNOWLEDGE, SKILLS, AND ABILITIES

• Ability to cope with a busy, challenging office environment
• Ability to communicate calmly and compassionately
• Knowledge of customer service principles and techniques
• Knowledge of common office computer programs; Word, Excel, Internet
• Ability to multitask effectively; apply common sense understanding to carry out instructions furnished in written, oral or diagram form
• Must be flexible, organized and be able to manage a demanding workload with accuracy

EDUCATION/EXPERIENCE REQUIRED

• Minimum High School Diploma or equivalent
• Experience working with the public; ability to demonstrate strong communication and customer service skills
• Minimum one (1) years experience working in a medical clinic setting

Pay: $15.00 - $18.00 per hour

Schedule:

• Day shift
• Rotating shift
• Weekend availability

Application Question(s):

• Please explain job history(ies) of one year or less.

Education:

• High school or equivalent (Preferred)

Experience:

• Medical records: 1 year (Preferred)
• Medical terminology: 1 year (Preferred)

Work Location: In person

Job Type: Full-time

Pay: $15.00 - $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Medical Specialty:

• Orthopedics

Schedule:

• Day shift
• Overtime

Education:

• High school or equivalent (Required)

Ability to Relocate:

• Shreveport, LA 71105: Relocate before starting work (Required)

Work Location: In person

Salary : $15 - $18