Account Manager

                                            Account Manager

Classification:  Full-time

Company:  River City Lawnscape, Inc.

Location: 400 5th St SE, Kasson, MN

Reports To:  Director of Sales

COMPANY OVERVIEW

River City Lawnscape Inc., established in 1983, is an award winning landscape design/build and full service landscape management company in La Crosse, WI and Rochester, MN.  The spectrum of services includes landscaping, irrigation, mowing, lawn fertilization, landscape maintenance, outdoor and holiday lighting, snow removal and retail sales. River City Lawnscape Inc. is dedicated to providing quality, year-round service for those who desire the best for their property and is committed to building trust with our customers and in the community.  Our passion is to provide opportunities while leading the way.

POSITION SUMMARY

The Account Manager is an integral part of the Sales team of River City Lawnscape, Inc. This position is responsible for bringing a consistent flow of profitable maintenance, installation, and enhancement business to the company. The Account Manager manages a portfolio of landscape maintenance contracts, reaching sales goals while practicing excellent customer service. This position focuses on developing relationships with customers who are a good fit for River City Lawnscape, Inc. This is a full time, salaried position.

PRIMARY RESPONSIBILITIES & SKILLS

• Prospect for new business, developing relationships with builders, developers, property managers and others. Plan and maintain adequate cold and warm calls/leads to cover market and responds to all inquiries and requests
• Strong communication skills while presenting information to customers in oral and written forms effectively where interpersonal skills are required.
• Conduct interviews using the hand off checklist to gather customer requirements and preferences
• Conduct site inspections and assessments. Prepare and present proposals in a complete, timely and professional manner, according to company standards
• Ensure all estimates are prepared and approved as needed prior to presenting to customer
• Prepare and present approved proposals in a complete, timely and professional manner
• Maintain records and track all proposals in progress and make timely follow-ups to maximize sales opportunities.  
• Effective hand off communication with operations managers to ensure customer satisfaction
• Anticipate customer needs with positive solutions in a timely manner, assists in the sales of change orders and extra contracted work
• Awareness of billing and collection status on all projects/customers.  Advise on credits or collections and work with production and/or customer to get any collection issues resolved for work sold
• Develop, repeat and/or referral business from customers
• Assist with overall sales and marketing initiatives for Company ( i.e. case studies)
• Ability to manage, protect, and maintain confidential information
• Ability to prioritize tasks and change courses quickly without compromising accuracy, focused and attentive to details
• Effective problem solving skills 
• Ability to handle adversity (i.e. difficult conversations)
• Proficient in or able to learn industry specific software
• Duties, responsibilities and activities subject to change at any time with or without notice to accommodate seasonal and peak business demands

EDUCATION & REQUIREMENTS

• Applicants with a background in landscape management or horticulture and the snow industry are preferred.
• 2-5 years of experience planning and implementing a wide variety of projects in a startup or agency environment
• Possess a valid driver’s license and must be insurable on company’s insurance policy

WORKING CONDITIONS & PHYSICAL DEMANDS

• Must maintain regular and reliable attendance at a level acceptable to the company  
• Exposed to exterior elements (i.e. pollen, chemicals, cold and heat, etc.)
• Requires periods of activity; walking, standing, kneeling, bending and lifting
• Position requires extended work hours and flexibility in scheduling, included evenings and weekend hours as needed

COMPENSATION & BENEFITS

• Salary of $50k-$65k based on experience 
• Opportunity for wage increase after 60 days
• Bonus and recognition programs
• Opportunities for advancement
• Flexible PTO
• Benefits including health, dental, vision, life and accident insurance available after 60 days, Simple IRA after 1 year
• Company issued uniforms

EXPECTATIONS (Our Core Values)

• Be passionate
• Exceed expectations
• Find a way
• Be unselfish

River City Lawnscape, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits and training.

Updated March 2025

Salary : $50,000 - $65,000