Lead Medical Assistant/Office Manager

Job Title: Lead Medical Assistant and Office Manager
Salary Range: $28-$30 per hour, based on experience and qualifications
Location: Boise

How to Apply

Interested candidates are encouraged to apply. To help us better understand your work style and potential fit within our team, we invite you to complete a Culture Index survey: https://surveys.cultureindex.com/s/qu7410B3LI/102867

Overview

River Family Health is seeking a Lead Medical Assistant & Office Manager to oversee both clinical and administrative operations in a fast-paced healthcare setting. This leadership role requires strong organizational skills, adaptability, and the ability to manage multiple priorities effectively. The ideal candidate will have a background in medical assisting and office management, with experience in team leadership, workflow coordination, and patient care support.

This position is responsible for ensuring smooth daily operations, leading a team of medical assistants, and supporting healthcare providers while maintaining high standards of efficiency, compliance, and patient satisfaction.

Key Responsibilities

Clinical Responsibilities:

• Greet and escort patients to examination rooms, ensuring timely patient flow.
• Record patient medical histories, vital signs, and other relevant health information accurately.
• Support providers during exams and procedures to ensure efficient patient care.
• Administer injections, draw blood, remove sutures and staples, and perform other clinical tasks in accordance with clinic policies and billing guidelines.
• Respond to patient inquiries regarding clinical matters, assisting providers in ongoing patient care.
• Provide patient education as directed by providers.
• Schedule patient appointments and maintain accurate medical records.
• Ensure compliance with clinical guidelines, patient safety standards, and HIPAA regulations.

Administrative Responsibilities:

• Oversee daily office operations, identifying and resolving workflow challenges.
• Supervise clinic personnel, including hiring, training, development, evaluation, and disciplinary actions.
• Prepare and manage payroll for clinic employees.
• Address and resolve conflicts involving patients and staff professionally and efficiently.
• Develop and maintain guidelines for prioritizing work activities, ensuring operational effectiveness, and adjusting as necessary.
• Ensure the clinic is adequately staffed and maintains an efficient and responsive patient flow system.
• Manage and maintain clinic inventory, including medical supplies and equipment.
• Oversee patient record management and clinical documentation in compliance with regulations.
• Assist with billing processes, ensuring proper coding and timely submissions.
• Prepare reports on clinic performance, patient metrics, and operational efficiency.
• Develop, implement, and maintain policies and procedures to enhance clinic operations and compliance.

Supervisory Responsibilities:

• Lead, train, and mentor employees, providing guidance on best practices and clinic procedures.
• Evaluate team performance, provide coaching and feedback, and ensure adherence to patient care standards.
• Coordinate staff schedules to ensure appropriate coverage and workflow efficiency.
• Conduct regular team meetings to review clinic goals, address challenges, and drive continuous improvement.
• Serve as the primary point of contact for employees, facilitating problem resolution and team collaboration.

Essential Skills and Qualifications:

• Certified Medical Assistant (CMA) or equivalent certification required.
• At least 2 years of clinical experience in a medical setting, with preference for those with leadership experience.
• Strong knowledge of medical office management systems and procedures.
• Excellent time management, multitasking, and prioritization skills.
• Strong interpersonal and communication skills with a commitment to excellent patient service.
• High level of organizational skills and attention to detail.
• Ability to lead and support a team while fostering accountability, collaboration, and professional development.
• Proficiency in Microsoft Office applications.
• Experience with eCW (Electronic Health Record) systems preferred.

Minimum Requirements:

• High school diploma required; additional education in healthcare administration or a related field is a plus.
• Supervisory or leadership experience in a healthcare setting preferred.

Equal Opportunity Employer Statement

River Family Health is an Equal Opportunity Employer. We encourage applications from all qualified individuals, regardless of race, color, religion, sex, national origin, disability, or veteran status. We are committed to fostering a diverse and inclusive workplace where all employees feel valued and supported.

Job Type: Full-time

Pay: $28.00 - $30.00 per hour

Expected hours: 40 per week

Benefits:

• Health insurance
• Paid time off

Medical Specialty:

• Primary Care

Schedule:

• Monday to Friday

Work Location: In person

Salary : $28 - $30