What are the responsibilities and job description for the Assistant General Manager (AGM) position at River Fox Train?
About Us
Mendocino Railway is the owner and operator of passenger and freight railroads, including the renowned River Fox Train. As a one-of-a-kind entertainment venue, we are committed to delivering exceptional and memorable experiences for our guests.
We are seeking a dynamic, highly organized Assistant General Manager to join our team providing support to the General Manager. This critical role involves overseeing daily operations, ensuring smooth train events, park/venue management, and delivering unparalleled hospitality. We’re looking for a hands-on leader who thrives in a fast-paced environment, leads by example, and is ready to roll up their sleeves to elevate guest experiences.
Key Responsibilities
Operations
- Oversee daily venue operations, including opening, closing, managing shifts, and maintaining housekeeping standards.
- Ensure a top-tier guest experience through proactive problem-solving and attention to detail.
- Manage the reservation system and address issues promptly.
- Monitor business metrics to drive performance and uphold service excellence.
Team Leadership
- Create and manage staff schedules, set performance standards, and build a high-performing team culture.
- Train, coach, and develop team members to excel in their roles.
- Ensure compliance with licensure and certifications for all team members.
- Foster a positive work environment with low turnover and high morale.
Food & Beverage (F&B)
- Maintain inventory control and ensure timely, quality deliveries of food, beverages, and merchandise.
- Ensure food and beverages meet company standards for quality, presentation, and timeliness.
- Stay updated on food safety regulations, product knowledge, promotions, and advertisements.
- Forecast future needs for inventory, utensils, and cleaning supplies.
Facility Oversight
- Ensure cleanliness, maintenance, and safety of trains, facilities, and park areas.
- Collaborate with the Facilities Manager to address maintenance or safety concerns promptly.
Support to the General Manager
- Assist with daily operations, strategic planning, and decision-making.
- Contribute to initiatives focused on guest satisfaction, operational efficiency, and business growth.
- Support quality control, budget management, and long-term planning efforts.
Qualifications
- 5 years of management experience in restaurants, hotels, or similar hospitality environments, including 1 year as an Assistant General Manager or General Manager.
- Strong organizational skills and ability to manage multiple priorities.
- Excellent interpersonal and communication abilities.
- Familiarity with safety regulations, certifications, and training protocols.
- Adaptability to dynamic work environments and the ability to make informed decisions.
- Willingness to work with and around large equipment such as railcars and locomotives.
- Flexible schedule, including evenings, weekends, and holidays.
- Ability to work outdoors in varied weather conditions and loud environments (PPE provided).
Preferred Skills
- Background in food and beverage or hospitality industries.
- Knowledge of wine and beer.
- Experience in tourist railroads or related industries.
Join Our Team
If you’re ready to step into an exciting leadership role and contribute to creating unforgettable guest experiences, we’d love to hear from you. Apply today to become part of the Mendocino Railway team!
Job Type: Full-time
Pay: $78,000.00 - $85,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Paid training
- Vision insurance
Shift:
- Day shift
- Evening shift
- Morning shift
- Night shift
Work Location: In person
Salary : $78,000 - $85,000