Receptionist: Behavioral Health Clinic, Oskaloosa, Iowa

Today’s Date: March 26, 2025

Job Listing: Receptionist: Behavioral Health Clinic, Oskaloosa, Iowa

Duties: Registers all patients and provides intake services for new patients. Performs
all defined services and other related duties in accordance with the mission of River
Hills Community Health Center.

DUTIES AND RESPONSIBILITIES:

1. Specific Tasks and Activities:

a. Open and close medical office according to office protocol
b. Answer and respond to telephone calls with professionalism
c. Review supplies for reception and provide order to Clinic Manager
d. Maintain petty cash
e. Making patient charts
f. Ensure that HIPAA Notice of Privacy Practices Notice is on display, if

applicable
g. Complies with Corporate Compliance Program policies and code of

conduct, and all laws, rules and regulations relating to the position.
Has a duty to report any suspected violations of the law or the
standards of conduct to his/her immediate supervisor, the HR Director,
or the Compliance Officer.

2. Patient Management:

a. Maintain a professional reception area/office; organize patient

education materials, keep the facility neat, etc.
b. Greet and welcome patients and visitors to the practice
c. Check in patients according to office protocol, verifying and updating

health information
d. Confirm the next day’s appointments by telephone
e. Schedule patients for efficient use of doctor and staff time
f. Check patient back up list to try to fill in cancellation and no-show

appointment times
g. Collect payment from patients at time of treatment
h. Make follow-up appointments as needed
i. Manage recall and inactive patient system

3. Records Management:

a. Gather and accurately record medical and insurance information from
patients

b. See that records are stored securely and handled in compliance with
legal requirements, including the HIPAA privacy and security
regulations, if applicable

c. Accurately file patient information
d. Arrange/file patient charts
e. Filing of incoming medical records in patient charts
f. Processing and billing of medical records requests

4. Office Participation:

a. Be an active participant in staff meetings
b. Help fold statements each month as time permits
c. Perform other tasks as assigned

Qualifications: High school diploma required.

Knowledge, Skills and Abilities

a. Intermediate language, intermediate math, intermediate reasoning
ability.

b. Personal computer.
c. Ability to interact with diverse groups of people.
d. Ability to prioritize and process information quickly and accurately.
e. Strong interpersonal skills.
f. Ability to interact with patients and guests in a professional, calm, and

welcoming manner.
Hours:

Available to work 40 hours per week, between the hours of 7:00 a.m. – 6:00 p.m.
Monday through Thursday. Schedules are subject to change based on clinic needs.

Supervisor: Oskaloosa Clinic Manger

Deadline: Position will remain open until a pool of qualified applicants is received.

Submit cover letter, resume’ and three references to HR Recruiting at
recruiting@riverhillshealth.org

Or, mail to:

River Hills CHC
PO Box 458
Ottumwa, Iowa 52501

River Hills CHC offers a competitive wage and full benefit package.