What are the responsibilities and job description for the Front Office Manager position at River Link Hotels?
The Days Inn Elmsford is hiring for a Front Office Manager .
Evening and Weekend availability is required.
ESSENTIAL JOB FUNCTIONS
Monitors and ensures compliance with all guidelines for operations
Conducts monthly department meetings to review new procedures and solicit input from all employees
Handles and provides resolution to guest complaints and employee issues
Assigns duties to employees and subordinates and observes performance to ensure adherence to hotel and franchise standards, hotel policies and established operating procedures
Answers inquiries pertaining to hotel policies and services
Assists General Manager in annual wage scale surveys; ensures employee wages follow wage and salary guidelines
Ensures property hiring practices comply with all state and federal requirements
Performs functions of the General Manager or Assistant General Manager in their absence
Perform functions of Guest Service Agent as needed
Provides training, including safety training, to front office staff as directed by Management
Assists in the selection of Guest Service Agents
Assists in scheduling front desk personnel within budget guidelines to assure adequate staffing
Maintains accurate records including cash flow sheet, direct bill accounts, credit card payments, registration cards
Corresponds with group and travel agents to answer special requests for rooms and rates
Assists with sales and marketing efforts as directed
Assist management team in conducting regular staff meetings
All other duties as assigned
COMPETENCY
To perform the job successfully, an individual should demonstrate the following competencies :
Problem Solving - Identifies and resolves problems in a timely manner; Develops alternative solutions; Uses reason even when dealing with emotional topics
Customer Service - Responds promptly to customer need; Responds to requests for service and assistance; Responds to requests for service and assistance
Interpersonal - Maintains confidentiality
Oral Communication - Responds well to questions; Demonstrates group presentation skills
Team Work - Contributes to building a positive team spirit
Written Communication - Writes clearly and informatively; Able to read and interpret written information.
Delegation - Delegates work assignments; Provides recognition for results
Managing People - Makes self available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Improves processes, products and services; Continually works to improve supervisory skills
Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness
Business Acumen - Understands business implications of decisions; Demonstrates knowledge of market and competition
Diversity - Shows respect and sensitivity for cultural differences; Promotes a harassment free environment
Organizational Support - Follows policies and procedures including but not limited to dress code policies
Adaptability - Adapts to changes in work environment; Manages competing demands; Able to deal with frequent change, delays, or unexpected events
Attendance / Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time
Dependability - Commits to long hours of work when necessary to reach goals
Initiative - Asks for and offers help when needed
Innovation - Generates suggestions for improving work; Develops innovative approaches and ideas
Planning / Organizing - Prioritizes and plans work activities
Professionalism - Treats others with respect and consideration regardless of their status or position
Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality
Safety & Security - Observes safety and security procedure; Reports potentially unsafe conditions; Uses equipment and materials properly
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