What are the responsibilities and job description for the Guest Services Agent position at River Lodge Paso?
The Guest Services Agent is the first and often the final impression of the experience, but also an instrumental and responsive team member throughout the guest’s stay. Agents complete various basic administrative duties, but the primary focus is ensuring guest satisfaction. Above all, the Guest Services Agent ensures brand standards of hotel service through extensive front desk training on standards of procedures (SOPs) and other systems.
Responsibilities and Duties
- Must be available nights, weekends and Holidays
- Ability to describe the hotel history and the current design.
- Ensure all guestfacing areas and surfaces are clean and tidy. This pertains to the lobby, lounge and front desk
- Check in guests of the property, while maintaining a unique and personable experience that is memorable to them
- Check out every guest with accuracy on folios with a fond farewell communication
- Communicate urgent maintenance to management
- Promote sales of rooms, upgrades and packages to all possible guests effectively to enhance their experience
- Other duties may be asked of this position by management occasionally
Upon employment, submission of legal right to work in the United States is required.
Job Type: full-time
Pay: $18.00 - $19.00 per hour
Schedule:
8 hour shift
Day shift
Evening shift
Holidays
Work Location: In person
About River Lodge Paso
Located at the crossroads of Highway 101 and Highway 46 in Paso Robles wine country, River Lodge is a mid-century motel turned retro-chic resort by Nomada Hotel Group. The newly opened property features 28 guest rooms; an Italian-inspired restaurant bar called Ciao Papi; and lively landscaped grounds with lush lawns rose gardens, fire pits hammocks, and a large 21-and-over heated pool hot tub.Salary : $18 - $19
