What are the responsibilities and job description for the Reception Coordinator position at River Rock Property?
Overview
We are seeking a compassionate, professional, and highly organized Reception Coordinator to join our property management team. As the first point of contact for residents and guests, you will play a crucial role in creating a welcoming and supportive environment. The ideal candidate must genuinely enjoy interacting with people and possess the ability to remain warm and kind, even in challenging situations.
Responsibilities
- Greet residents and visitors with a warm and friendly demeanor, ensuring they feel valued and welcomed.
- Provide exceptional customer service by addressing resident questions, lease-related inquiries, concerns, and maintenance requests promptly and empathetically.
- Answer incoming calls professionally, directing them to the appropriate department or individual as needed.
- Respond to emails and messages promptly, providing clear and helpful information to residents.
- Schedule showings for the leasing team.
- Coordinate maintenance requests, follow up on service completions, and communicate updates to residents, demonstrating a commitment to resident satisfaction.
- Collaborate with the property management team to enhance the overall resident experience.
- Other duties as assigned.
Qualifications
- Proven experience as a receptionist or in a similar administrative role is preferred.
- Strong organizational skills and attention to detail, ensuring accuracy in all tasks.
- Excellent verbal and written communication skills.
- Proficient computer skills and familiarity with property management software is a plus.
- Experience in customer support or front desk operations is a plus.
- Ability to work independently while also being a collaborative team player.
- A genuine love for interacting with people and the ability to remain warm, kind, and patient in difficult situations.
If you are passionate about providing excellent service and possess the necessary skills for this role, we encourage you to apply. Join our team and contribute to creating a welcoming environment for our clients!
Job Type: Full-time
Pay: $16.00 - $18.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- Monday to Friday
Work Location: In person
Salary : $16 - $18
