Enthusiastic CSR wanted for River Run Animal Hospital

Are you looking for a company that prides itself on the client experience? We are looking for the right candidate to join our team to provide exceptional care to our patients and clients. As a customer service representative within our hospital, you will be the face of the hospital. At River Run Animal Hospital we are about the betterment of life for our clients and their pets by serving the enduring bond between them. Without a doubt, we would be unable to do that without a compatible team! We value the education, skill, and compassion each staff member brings to our clients and their pets. Our hours are Mon-Fri 8am-8pm, and Sat-Sun 8am-5pm; we are closed major holidays.

Ideal candidates:

• Have 1 year experience in customer service- experience in veterinary medicine is a plus!
• Have a flexible schedule
• Must be able to rotate working weekends
• Are able to multi-task
• Have extreme attention to detail
• Show exceptional critical thinking skills
• Are willing to learn and change as our hospital grows

Reception duties will include but are not limited to:

• Receiving and placing calls to clients and other hospitals for appointments and referral information
• Maintaining proper and professional documentation through client and patient records
• Utilizing our practice management software and digital whiteboard for records and communication with clients and teammates
• Managing the financial needs of the hospital by maintaining accurate balances through collection of client transactions, and proper opening and close out procedures
• Providing excellent customer service skills at an exceptional level of communication
• Maintaining a positive attitude in all interactions with clients, pets and other teammates
• Demonstrating ability to show empathy toward clients

River Run Animal Hospital offers:

• Competitive pay
• Paid sick and personal time off
• Annual scrub allowance
• Opportunity for personal growth
• Humor/inappropriate jokes
• Work-life balance
• Staff appreciation activities

Thank you for taking interest in working for River Run Animal Hospital. If you are selected in our application review process, you will receive an email within two weeks from our hospital to set up a time for an interview