Support Staff

Job Description

Salary: $18/Hour

River's Bend is seeking a Full-Time, upbeat, motivated and organized candidate to join our Support Staff Department!

As a Support Staff employee, you will be responsible for administrative and operational aspects of the practice as directed by Practice Manager.

MINIMUM QUALIFICATIONS:

• High School Diploma
• Previous administrative experience (Preferred)
  
  

MAJOR RESPONSIBILITES:

• Answer all incoming phone calls/voicemail boxes and handle or direct as appropriate
• Complete intake process for all incoming referrals
• Process drug screens
• Schedule and maintain client appointments including reminder phone calls
• Process all incoming and outgoing documentation
• Provide insurance verifications for clients
• Manage pre-authorizations and medication refills
• Provide client services support including addressing client concerns/feedback
• Work as a team to ensure the practice runs efficiently and meets objectives
• Identify and provide solutions to challenges within the practice
• Provide administrative support to clinical staff
• Greet all visitors and clients
• Other duties as assigned
  
  

REQUIRED COMPETENCIES:

• Strong organizational and time management skills
• Ability to multitask effectively
• Effective and professional communication skills to include strong written communication skills
• Ability to work cooperatively as a team and independently
• Proficiency with technology to include EMR software, Microsoft Office, other applicable software
• Excellent customer service skills
• Strong attention to detail
  
  

IDEAL CANDIDATE:

• Organized
• Reliable
• Ability to Multitask
• Time Management Skills
• Ability to take initiative
  
  

BENEFITS AND PERKS:

• Health, Dental and Vision Coverage
• HMO, PPO and HSA Plans Available!
• Retirement and 401K Plan Employer Match
• Cellular Stipend
• Paid Time Off (Sick, Vacation, Holiday & Bereavement)
• Flexible Schedule
• 1-Hour Paid Lunch
• Volunteer Opportunities
  
  

HOURS OF OPERATION:

• Monday-Friday
• 9am-8pm
• One late night required - on a rotating schedule basis
  

COMPENSATION:

• $16-18/HOUR
• Hourly, Non-Exempt
• Paid Biweekly