What are the responsibilities and job description for the Patient Care Specialist - Hospital position at RIVER VALLEY BEHAVIORAL HEALTH?
Job Details
Level: Entry
Job Location: Owensboro, KY
Position Type: Full Time
Education Level: High School/GED
Salary Range: $16.00 - $18.00 Hourly
Travel Percentage: None
Job Category: Admin - Clerical
Description
Job Summary:
As a Patient Care Specialist, you will play a key role in providing exceptional care to patients in a behavioral health setting. You will collaborate with healthcare professionals to support the overall well-being of our patients and ensure they receive the highest standard of care.
This position is for 9am-5pm shift or 2pm-10pm shift with rotating on-call hours.
Essential Functions:
- Patient Support: Assist patients with intake procedures, gather necessary information, and ensure a smooth transition into care services. Offer emotional support to patients and families.
- Coordination of Care: Collaborate with clinical staff, case managers, and other healthcare providers to ensure comprehensive care plans are followed. Coordinate follow-up appointments, referrals, and communication between providers and patients.
- Patient Education: Provide information on treatment plans, medications, and behavioral health services. Educate patients on managing their health conditions and treatment adherence.
- Administrative Duties: Handle phone calls, schedule appointments, and manage patient records. Ensure proper documentation of patient interactions, progress, and updates in electronic health records (EHR).
- Crisis Intervention: Assist patients in crisis situations by providing immediate support and contacting appropriate staff or emergency services as necessary.
- Compliance & Confidentiality: Ensure all patient information is handled in compliance with HIPAA regulations and RiverValley Behavioral Health policies. Maintain strict confidentiality and professionalism.
- Other duties as assigned.
Qualifications
Education and Experience:
- High school diploma or equivalent required; associate or bachelor’s degree in a healthcare-related field preferred.
- Experience in a healthcare, mental health, or behavioral health setting is a plus.
- Strong interpersonal skills, with the ability to communicate effectively and compassionately with patients, families, and healthcare professionals.
- Ability to multitask, manage time efficiently, and handle stressful situations.
- Knowledge of behavioral health and mental health conditions, and familiarity with medical terminology.
- Proficiency with electronic health records (EHR) systems and general office software.
Salary : $16 - $18
