Peer Support Specialist - Crisis Center New Mexico SF

Description

Job Summary: 

The Peer Support Worker for the Crisis and Mobile Crisis Center assists individuals and families in identifying and implementing strategies to de-escalate a current behavioral health crisis. The position will focus on person-centered service activities within a multi-disciplinary team environment to support crisis stabilization and promote future crisis stability.  Peer Support Workers will assist in treatment planning and connection to community resources. They will be required to participate in on-call rotation on nights and weekends.   

Essential Functions: 

Peer Support: Participates as an active treatment team member providing peer services related to crisis to individuals in with mental health and substance use issues as evidenced by:     

1. Engaging and developing rapport with individuals in crisis situations presenting with a variety of symptoms/presentations.   

1. Demonstrating the ability to recognize and assess client risk of danger to self or others and provide appropriate responses to the situation.  

1. Assisting treatment team in de-escalating immediate crisis, assessing client needs, and develop treatment/safety plans.  

1. Coordinating and collaborating with community resources to meet client needs.   

1. Participating in on-call coverage and responding to on-call incidents in a manner that meets contract requirements and timelines.     

1. Demonstrating the ability to coordinate with the multi-disciplinary team around assessing mental health and physical health risk and provide appropriate responses in emergency/crisis situation.  

Service Team Approach: Participates as an active treatment team member serving individuals with mental health and substance use issues as evidenced by:     

1. Demonstrating the ability to recognize and identify symptoms of mental illness and substance use.    

1. Participating as a member of a multi-disciplinary team approach to treatment and recovery.    

Outreach, Engagement, Follow-Up:  Provides comprehensive outreach, engagement, and follow up to assigned individuals as evidenced by:  

1. Providing comprehensive outreach and follow up to all assigned individuals including contact attempts over the phone, in-person, in the home etc.  

1. Demonstrating the ability to engage and develop rapport with individuals presenting with a variety of symptoms/presentations.   

Cultural Competence and Diversity:  Provides culturally appropriate services to diverse populations as evidenced by:  

1. Providing services that are person-centered.  

1. Providing services that are culturally relevant.   

1. Providing a non-judgmental, open, and welcoming approach to diverse populations.   

Documentation: Completed documentation that meets identified expectations as evidenced by:  

1. Documenting all services provided within expected time frames.  

1. Documenting all services provided in a manner that meets service definitions, regulatory standards, and agency expectations.  

1. Documenting all services provided in a manner that is person-centered and meets quality improvement goals.  

Efficiency and Productivity:  Consistently meeting established productivity standards as evidenced by:  

1. Demonstrating excellent organizational skills.  

1. Demonstrating effective use of time management techniques.  

1. Demonstrating the use of effective engagement skills.   

1. Consistently meeting established productivity standards.   

 Staff Development Activities:  Participates in staff development activities to increase skills and professional development as evidenced by:  

1. Participating in and completing all required trainings in an accurate and timely manner.  

1. Identifying and requesting training or skill enhancement opportunities.  

1. Engaging in cross-training activities with other team members.  

1. Attending and participating in required meetings and supervision sessions and implementing supervisory feedback in work performance.   

1. Demonstrates the ability to apply supervisory recommendations to work performance.   

Other: Completes other administrative support duties and special projects as developed and assigned.  

Qualifications

Education and Experience: 

EDUCATION/CERTIFICATION: Certified Peer Support Worker (CPSW) or ability/willingness to work toward certification.    

EXPERIENCE:   Lived experience required (3 or more years preferred).  One year experience with target population preferred.  Experience needs are determined by hiring manager.  

OTHER:  Valid drivers’ license and meets the driving privileges guidelines established in HR Policy 12.6 “Vehicle Safety and Client Transportation,”  

Knowledge and Skills: 

Demonstrated success in the following areas:  

1. Ability to manage time to meet all deadlines.  

1. Ability to recognize and identify symptoms of mental illness and suicide and risk potential and respond appropriately.    

1. Good verbal and written skills.  

1. Bilingual (English/Spanish) is preferred but not required.