Point of Sale Specialist

River Valley Co-op Our Mission: River Valley Co-op staff members are all empowered ambassadors for our cooperatives mission of creating a just marketplace that nourishes the community.

Cooperative values and the larger cooperative movement inspire us to work together for a more sustainable and just future. As a team, we work to leverage our grocery retail's economic impact for positive social change in the food system, our environment, and our community. We are committed to social justice and developing our anti-racism and multicultural skills throughout our organization.

Our cooperatively-owned business values working together in partnership with our local food producers, other vendors and service providers, community organizations, employees, and our customers to serve our community food needs in ways that sustainably support our mutual needs and aspirations. We prioritize building and sustaining our business operations capacity to generate positive impacts for our employees, business partners, customers, local economy, the common good of our community, and the environment.

Our friendly store operations specializing in fresh, local, organically grown, and natural foods, builds community resilience and grows our local economy. We work hard and have fun doing it, act with honesty, kindness, and respect, and strive to improve every day.

Position: POINT OF SALE SPECIALIST

Requires open availability, including evenings and weekends.

Status: Reports to Category Assistant Manager

Pay Level: III, non-exempt

Purpose: Three aspects of the job are key: data accuracy; synchronicity between shelf tags and sale signs and Point-of-Sale system; both sales floor and back-end auditing. Also, there is a key communication role with the Customer Service department and Receiving, with the overall support of those teams, including covering shifts as needed.

Desired Qualities: The Point-of-Sale Specialist is a systems maven. They are organized and thrive on a routine while being able to cheerfully turn on a dime in the ever-evolving world of grocery retail. They are both familiar and proficient with computers in general, and Microsoft Office and Google applications specifically.

Responsibilities

• Enter new products, as needed/requested by Category Management and Department Management.
• Inactivate discontinued products and update item changes promptly and accurately in the database for the Point-of-Sale (POS) system, from information received both from electronic vendor catalogs and Category Management, Department Coordinators, Receivers, and Managers.
• Monitor and implement promotional pricing worksheets.
• Execute and audit sales worksheets for both on and off-sale items.
• Update store-based scan data and audit for accuracy
• Audit, organize, distribute, and place National Co op Grocers (NCG) sales, in-house promotion, and core sets signs.
• Maintain promotional signage/shelf tags for New, Co-op Basics, and Local products.
• Order and maintain a supply of materials & forms relating to shelf management.
• Create and maintain product shelf tags, and generate shelf tags for new products and price changes. Take the lead on timely tag placement for all Departments.
• Audit and maintain the accuracy of shelf tags throughout the store on a daily and continual basis.
• Support daily audits of products created, managers specials/flash sales added by Department Managers and Coordinators/Manager on Duty (MOD).
• Maintain a system for and report on scan/price discrepancies to achieve a zero error scan file.
• Execute cost/price change worksheets in the Point-of-Sale system before the store opening, including updating shelf tags.
• Maintain, monitor, and update price and cost data for all departments, for both the Point-of-Sale system and the scales.
• Maintain training materials and documentation for all users of the back-end Point-of-Sale system.
• Train staff on the use of relevant software, hardware, and devices as directed by the Category Manager and Store Manager.
• Troubleshoot equipment breakdowns, and coordinate with the IT Manager for repairs are needed.
• Assist and support Customer Service staff with data, information, queries, and training as needed.
• Generate reports, and queries, and prepare data as requested by Category Management and Department Managers to maintain accurate data and pricing.
• Participate in periodic inventory as needed.
• Meet with Category Management, Receivers, Scanning Clerk, Department Managers, and Coordinators as requested.
• Support Category Team Data Maintenance, including time-sensitive issues, such as deliverables to marketing, vendor catalog uploads, and creation of sales batches.

OTHER DUTIES

• Attend department meetings and storewide meetings.
• Perform other tasks assigned by the Category Management team.

Qualifications

• Organized; high attention to detail required.
• Ability to work up to 40 hours per week and adjust the schedule as needed to accommodate meetings, events, or special promotions
• Computer literacy; ability to adapt to a new computer and electronic software, hardware, and devices.
• Ability to lift 50 lbs.
• Manual dexterity with department equipment.
• Ability to stand for long periods.
• Communication skills able to listen well, give clear instructions, and unbiased feedback.
• High confidentiality regarding pricing strategy, cost data, and vendor management
• Ability to perform simple arithmetic.
• Ability to work independently and handle multiple demands.
• Familiarity with natural foods.
• Regular, predictable attendance.

River Valley Co-op is an equal opportunity employer encouraging excellence through diversity.