What are the responsibilities and job description for the Marine Service Advisor - Team Member position at River Valley Companies?
River Valley Companies is a family-owned and operated full-service powersport and marine dealership with a rich history spanning over two decades. As we continue to grow and expand our presence in the industry, we are seeking an experienced Marine Service Advisor to join our top-rated team.
About the Role
This exciting opportunity requires a strong technical understanding, excellent customer service skills, and the ability to embrace new technologies. The successful candidate will be responsible for providing exceptional customer experiences, ensuring timely and efficient repair processes, and collaborating effectively with the shop and service team members.
Key Responsibilities
- Respond to customer inquiries with professionalism and attention to detail.
- Record issues and data accurately into the Dealer Management System (LightspeedEVO).
- Communicate estimated repair times and pricing clearly.
- Coordinate repairs with the shop and service team members.
- Facilitate drop-off and pick-up of customer units.
- Follow up with customers to ensure satisfaction with work performed.
Requirements
- Previous experience in customer service is essential.
- Basic knowledge of marine products is beneficial.
- Ability to follow instructions, both written and verbal, with attention to detail.
- Willingness to learn new technologies.
- Effectively handle multiple priorities, organize workload, and meet deadlines.
- Work collaboratively as part of a team to achieve common goals.
- High school diploma or equivalent; some college education is advantageous.
- Experience in a dealership setting (powersport, RV, automotive, heavy equipment) is preferred.
- Proficiency in Microsoft Office (Outlook, Excel, Sharepoint) is beneficial.
- Lightspeed Evo experience is an asset.
What We Offer
- A comprehensive benefits plan featuring medical, dental, and vision insurance.
- Retirement benefits through a 401(k) plan with employer match.
- Ancillary benefits, including life insurance options, short-term disability, accident coverage, and critical illness protection.
- Employee well-being initiatives, such as wellness programs, employee assistance, and access to Doctor on Demand.
- Paid time off, including sick leave and scheduled holidays.
- Exclusive discounts on units, parts, and apparel.
