What are the responsibilities and job description for the Marine Service Technician Job Opening position at River Valley Companies?
We are seeking a highly motivated and experienced Marine Service Advisor to join our team at River Valley Companies. This role involves providing exceptional customer experiences, ensuring timely and efficient repair processes, and collaborating effectively with the shop and service team members.
Job Overview
The ideal candidate will possess a strong technical background, excellent communication skills, and the ability to work effectively in a fast-paced environment. This role involves interacting with customers, recording data, coordinating repairs, and facilitating drop-off and pick-up of customer units.
Key Responsibilities
- Respond to customer inquiries with professionalism and attention to detail.
- Record issues and data accurately into the Dealer Management System (LightspeedEVO).
- Communicate estimated repair times and pricing clearly.
- Coordinate repairs with the shop and service team members.
- Facilitate drop-off and pick-up of customer units.
- Follow up with customers to ensure satisfaction with work performed.
Our Company Culture
- Family-owned and operated full-service powersport and marine dealership.
- Rich history spanning over two decades.
- Commitment to delivering exceptional customer experiences.
- Value placed on employee growth and success.
