What are the responsibilities and job description for the Lead Clinic Support Staff position at River Valley Counseling Center?
Join our team here at River Valley Counseling Center, Inc.!
We are hiring a Lead Clinic Support Staff !
About Us
At River Valley Counseling Center, Inc. (RVCC), our mission is to improve the health and well-being of every person in our community. We provide expert, compassionate care grounded in honesty, respect, and dignity. Through collaboration, innovation, and education, we inspire hope and empower positive change in those we serve.
We are committed to being responsible stewards of our resources, ensuring efficient and cost-effective care for all.
Position Summary
This role will oversee the smooth operation of the clinics’ Front Desk Department by assisting practice managers with training, supervision and guidance, in addition to performing secretarial and receptionist duties for assigned sites.
Key Responsibilities
To assist the Practice Manager & Assistant Practice Manager with onboarding and training of new clinical support staff
Oversee the smooth operation of the clinics' front desk department by streamlining processes
Provide supervision and guidance to clinical support staff
To provide secretarial and clerical support for the effective operation of the assigned site location
To coordinate and schedule appointments or meetings, as requested, for professional staff
To verify client information at the time of visit
To organize and maintain accurate files and records and to retrieve files as necessary
To answer phone calls promptly and courteously and to take and communicate message accurately
To assist the Site Director and professional staff with special projects and to perform other duties relative to site operations, as assigned or directed
To develop and maintain proficiency in using RVCC’s EHR (Carelogic) and computer systems accurately and effectively
Qualifications
Required:
Education Level - High School Diploma or GED
Years of Experience - At least 3 years of experience in an administrative role in a computerized office environment
Skills/Abilities - Excellent verbal and written communication skills; interpersonal skills; organizational skills; attention to detail; computer skills; good customer relations skills; knowledge of legal and ethical issues pertaining to the profession
Preferred:
Bilingual (English/Spanish) Preferred
What We Offer
A supportive, mission-driven work environment
Opportunities for professional development and continuing education
Competitive benefits package
Collaboration with a compassionate, multidisciplinary team
The chance to make a real difference in our communities
Summary of Benefits
Salary Range: $18.25 - $24.25 / hour
Based on years of experience, level of education, specialty and licensure/certifications. Additional compensation for advanced education for qualifying positions.
Generous time off benefits for eligible positions
Exclusive employee discounts
Excellent and affordable insurance including health, vision, dental and pet insurance
Free access to VHS Fitness & Relaxation center
Mileage reimbursement
403b match
CEU reimbursement up to $1,000 per year
Tuition reimbursement up to $7,000 per year
Our Commitment to Diversity and Inclusion:
River Valley Counseling Center, Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
If you’re passionate about helping others and want to be part of a team that values integrity, compassion, and innovation — we’d love to hear from you!
Posting remains open until filled.
Location: Valley Health Systems · 249 Exchange Street
Schedule: Full Time, day shift, 8
Salary : $1,000 - $7,000
