IT Support Analyst

River Valley Holdings is a family-owned distribution company based in Syracuse, NY, serving retail customers across the northeastern United States. The River Valley family of companies: River Valley Foods, Cavallaro Foods and Garden Spot Foods, distributes a wide range of specialty dry and frozen grocery items and consumable products out of warehouses in Syracuse, NY and New Holland, PA.

The IT Support Analyst will provide a wide range of technical support to end-users across the company, which includes troubleshooting and resolving issues related to company-supported devices, user accounts, software installations, connectivity, and other infrastructure equipment.

This position is full-time and located in our Firestone facility (not remote). Additional travel between our four (4) Syracuse based facilities will also be required. The IT Support Analyst will report to the Director of IT.

Responsibilities:

• Provide day-to-day technical support for a variety of hardware and software systems
• Troubleshoot and resolve issues with company-supported devices, including desktops, laptops, printers, and mobile devices
• Manage user account creation, configuration, and setup
• Manage wireless network and configure wireless access points
• Manage Windows updates, assist with Exchange Management console
• Manage file share permissions and network file share servers
• Analyze, troubleshoot, and remediate hardware/system related issues
• Support existing systems - proactively manage and maintain multiple systems to ensure performance and availability
• Directly contribute to continual improvement of the company’s security posture
• Work independently on assignments where considerable judgment and initiative are required in resolving problems and making choices, recommendations, or decisions
• Automate routine tasks using scripting and develop basic programs to enhance technology systems
• Provide first and second level support to users
• Provide off-hours support on a rotating basis as needed

Requirements:

• Working knowledge of Active Directory and Group Policy
• Knowledge of Exchange (both 365 and On Prem) and Office 365 products
• Familiarity with basic networking concepts and protocols such as TCP/IP, DNS, and DHCP
• Proficiency in problem-solving with a keen attention to detail
• Excellent communication skills and ability to explain technical concepts to non-technical users
• Detail oriented with a high level of commitment to customer satisfaction
• Team player with an emphasis on both knowledge sharing and learning

Additional Preferred Skills/Experience:

• Cyber Security-related certifications
• Network , CCNA or equivalent.
• Experience with Office 365
• Experience with MSSQL
• Experience with Virtual Server configuration with Hyper-V
• Experience with phone system configuration and maintenance

Schedule:

• Monday - Friday, 8am - 4:30pm

Wages:

• $25.00 - $28.00 per hour

Benefits:

We offer a competitive compensation and benefits package that includes:

• Flexible Paid Time Off
• Company paid holidays
• Health, prescription, and dental insurance
• Life and disability insurance
• Supplemental insurances
• 401 (k) with company match
• Employee assistant program
• Employee purchase program

River Valley Holdings is an Equal Opportunity Employer (EOE)