What are the responsibilities and job description for the Customer Experience Specialist position at River Valley Power & Sport - Marine?
Application in-person at the dealership is preferred. Please apply during Store Hours (M-F 9:00am - 6:00pm or Saturdays 9:00am - 3:00pm) at the address below:
5327 E. Frontage Rd. NW
Rochester, MN 55901
Summary:
River Valley Power & Sport - Marine is looking for a Customer Experience Specialist to join one of the Top 20 Marine Dealers in North America. This position requires high-level customer interaction, so the ideal candidate will possess a strong level of customer service while fully embracing the technologies and process to deliver the River Valley Experience. This position can lead to many growth opportunities within the company. If you are interested in becoming part of a world-class service team we are interested in hearing from you.
Duties and Responsibilities:
- Provide the highest level of customer support by answering inbound phone calls and emails
- Greeting, welcoming and navigating visitors to the appropriate person/department
- Assist the business office with licensing and title work (point person on licensing)
- Assist with “problem” deals for business office as it relates to licensing/titling
- Lead on google reviews & internal customer satisfaction surveys
- Assist with the end of day process; such as counting the till, running reports, filling out bank deposit slips
- Assisting with daily opening and closing tasks such as making coffee or popcorn, wiping down counters, doors, windows, unlocking or locking doors
- Maintain the phone voice mailbox and phone list
- Follow up with any missed calls or voicemails
Qualifications and Skills:
- Experience in a customer service role is preferred
- Effective communication to ensure clear responses and expectations
- Ability to problem-solve and elevate customer tension when problems arise
- Ability to work in a fast-paced environment
- Work in a team-based environment to achieve common goals
- High School diploma or equivalent, some college is a plus
- Experience with Microsoft Office (Outlook, Excel, Sharepoint) is a plus
- Able to sit or stand for long periods of time
- Able to lift up to 30 lbs
Schedule: 40 hours per week, Monday - Friday. Can work anytime between 8:30am - 6:00pm.
Work Location: In-office
Salary: $20.00 - $26.00 per hour including incentives
Comprehensive Benefits:
*Medical and Dental Insurance and Vision
- Medial Insurance – offers four enrollment tiers: Employee, Employee Spouse, Employee Child(ren), and Family. *Option as low as $50/month
- Dental Insurance – offers three tiers: Employee, Employee 1, and Family
- Health Savings Account offered with the high deductible medical plan
- Employees are eligible first of month following thirty days from hire
- Discounts on vision services
*Retirement benefits
- 401(k) – Traditional and Roth options available with generous Employer match
- New employees become fully vested after 6 years
- Financial planning available
- Direct access to financial experts
*Ancillary benefits
- Life Insurance options
- Short-term disability
- Accident
- Cancer
- Critical Illness
*Employee Well-Being
- Get Active Program
- Wellness Marketplace – discounts on health products and services
- Employee Assistance Program
- Doctor on Demand – provides medical and psychiatric online care and services
*Paid Time Off
- Paid Time Off hours, including sick time
- Scheduled Holidays
*Extras
- Demo boats for personal use
- Company provided apparel
- Discounts on units and parts
About River Valley Power & Sport, Inc.: Since 1996, we are a family owned and operated full service powersport and marine dealership spread across three communities within the state of Minnesota (Rochester, Red Wing, Lake Minnetonka). Our team continues to grow and outperform the industry. We believe this is a direct correlation to the unique and awesome people that represent River Valley every day, even outside of work. Every day our staff have the opportunity to ensure all future and current customers receive the unique #RVPSExperience in every interaction they come across. We work hard and play harder! Our team is committed to taking market share and engaging enthusiastic, dedicated, and like-minded individuals looking to make a career in the powersport and marine industries. We are dedicated to ensuring we hire the right individuals for the right role(s) and team(s) to ensure all around success.
Salary : $20 - $26
