COMMUNITY LIAISON

River Vista Behavioral Health sits along the bluffs overlooking the San Joaquin River, this brand new, 128-bed facility, will provide high-quality and advanced behavioral health services to residents and visitors in the Central Valley. The new hospital will employ more than 250 people, including clinicians, nurses, mental health technicians, support staff and administration.

We are currently seeking a forward thinking and talented Community Liaison/Manager. The Community Liaison/Manager implements the philosophy, policy, procedures, systems and strategic goals set forth by the Director of Business Development while maximizing referral potentials from assigned accounts, demonstrating a high level of commitment to exemplary customer service and developing new business to achieve the goals and objectives of the business development systems.

QUALIFICATIONS:

Education: A bachelor’s degree in a behavioral health area, marketing, business administration or related field is preferred; or equivalent combination of education and experience.

Experience:

• Minimum of two (2) years’ experience in health care business development/marketing environment with measurable results
• Knowledge of psychiatric and chemical dependency treatment principles and delivery systems.
• Experience using computers and software programs for marketing, record keeping and performance measurement purposes.
• Experience working pro-actively with both internal and external customers to create solutions to issues and problems.
• Experience building long-term professional relationships in the behavioral health community that focus on customer satisfaction.

Licensure: Must have a valid driver’s license and clean driving record.

PRIMARY RESPONSIBILITIES:

• Develop new accounts and markets in the employer EAP, Primary Care Physicians/Licensed Practitioners, and managed care segments, and as directed by the Director of Business Development.
• Develop a designated number of qualified business development contacts per week, which will achieve the overall business development goals and objectives.
• Develop account management list to maintain current account information and update as required.
• Contact all primary accounts through personal visits, telephone calls and letters/mailers on an ongoing basis, developing and encouraging a relationship of trust with all active accounts.
• Monitor referrals and admissions and plan an appropriate strategy to maximize referral potential.
• Maintain current awareness of changes in the industry through self-education, peer education, and professional and community involvement for the betterment of this position and the facility.
• Maintain a competition informational file and contribute to the ongoing SWOT analysis.
• Participate actively on the business development team to increase productivity and reduce duplication of efforts (i.e. setting up joint calls with the CEO and other business development staff, overall participation in the marketing effort).
• Promote the team concept within the facility.

SECONDARY RESPONSIBILITIES

• Coordinating the Step-Down admission/registration functions for IOP and providing case management services to the Outpatient Program as determined.

• Position meets with all eligible In-Patient individuals to discuss the benefits of PHP/IOP services as part of the continuum of care treatment and ensure the proper referral is made.
• This position is also responsible for inquiry calls and scheduling of evaluations and admissions.

KNOWLEDGE, SKILLS, AND ABILITIES

THIS SECTION DESCRIBES WHAT KNOWLEDGE, SKILLS AND ABILITIES AN EMPLOYEE IN THIS POSITION SHOULD CURRENTLY POSSESS. THIS LIST MAY NOT BE COMPLETE FOR ALL KNOWLEDGE, SKILLS AND ABILITIES REQUIRED FOR THIS POSITION.

• Knowledge of basic business development concepts.
• Knowledge of key internal/external health-care environments.
• Knowledge of computers and software programs.
• Demonstrate above average problem-solving skills.
• Demonstrate superior customer service skills to external and internal customers.
• Skill in organizing and prioritizing workloads to meet deadlines.
• Skill in telephone etiquette and paging procedures.
• Effective oral and written communication skills.
• Ability to interpret and communicate data from statistical reports.
• Ability to communicate effectively with patients and co-workers, and referral sources.
• Ability to adhere to safety policies and procedures.
• Ability to use good judgment and to maintain confidentiality of information.
• Ability to work as a team player.
• Ability to demonstrate tact, resourcefulness, patience, and dedication.
• Ability to accept direction and adhere to policies and procedures.
• Ability to recognize the importance of adapting to the various patient age groups (adolescent, adult, and geriatric).
• Ability to work in a fast-paced environment.
• Ability to meet corporate deadlines.
• Ability to react calmly and effectively in emergency situations.

PHYSICAL, MENTAL, AND SPECIAL DEMANDS

THIS SECTION DESCRIBES HOW AN EMPLOYEE IN THIS POSITION CURRENTLY PERFORMS THE FUNCTIONS OF THIS POSITION. MODIFICATIONS TO THE MANNER IN WHICH THIS JOB MAY BE PERFORMED WILL BE REVIEWED ON A CASE-BY-CASE BASIS.

• Ability to work a 40-hour work week.
• Ability to sit for long periods, up to 8 hours.
• Ability to use both hands in fine manipulation of small tools (copier, computer, telephone, calculator, and facsimile machine).
• Ability to push and pull up to 20 pounds (file drawers, computer paper boxes).
• Ability to see well enough to read handwritten and typewritten materials.
• Ability to hear and speak well enough to communicate over the telephone and in front of audiences.
• Moving requires lifting, pulling, and stooping.
• Ability to operate a motor vehicle.
• Ability to handle a variety of repetitive tasks.
• Ability to see well enough to read handwritten and typewritten materials.

Additional Requirements: A strong knowledge of The Joint Commission, HCFA, OSHA regulations, and patient rights standards and all other applicable federal and state laws and regulations governing mental health care facilities.

One of the nation’s largest and most respected hospital companies, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Steadily growing from a startup to an esteemed Fortune 500 corporation, UHS today has annual revenue nearing $10 billion. UHS is recognized as one of the World’s Most Admired Companies by Fortune; ranked #276 on the Fortune 500, and listed #275 in Forbes inaugural ranking of America’s Top 500 Public Companies.

EEO Statement:

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

We believe that diversity and inclusion among our teammates is critical to our success.

Notice:

At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skillset and experience with the best possible career path at UHS and our subsidiaries. We take pride in creating a highly efficient and best in class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email. The recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc. If you are suspicious of a job posting or job-related email mentioning UHS or its subsidiaries, let us know by contacting us at: https://uhs.alertline.com or 1-800-852-3449.