Case Manager

Who is Riverbend?

Riverbend provides top tier addiction recovery treatment, behavioral health services, and community re-entry services.

At Riverbend, we are devoted to providing the highest quality care to those we serve and to assemble a professional and compassionate, determined, yet patient employee team to deliver exceptional service.

Our Culture:

Mission first: Our mission is simple, but not easy. Deliver the highest level of professional and compassionate care to all we serve, whether they require addiction services, sober housing, outpatient clinical care, outreach services, community re-entry services, or any other needs that we may be able to deliver.

Cooperative Teamwork: Our mission is not easy, but when a team works together, anything is possible. We strive to assemble and operate efficient and caring teams to operate all our programs. We believe in collaboration, both for its problem-solving effectiveness, but we also value the comfort and perseverance that belonging to a strong team brings to the employee experience. It is more joyful and rewarding to go to work when you trust and care about the people you work with, and they trust and care about you.

Continuous Learning: Everyone brings skills to their job. At Riverbend, we want to keep building those skills and add new ones. Developing skills requires a humble, yet bold attitude. We only learn when we accept that we can always learn more, which requires humility. Still, we want all employees to be bold by exercising the skills that they do have. Whether you come to Riverbend at the beginning of your employment journey, or you are a seasoned professional, we believe in developing your skill to the next level.

The Opportunity

Case Manager: Tue. - Sat. 7am to 3pm

The Case Manager is responsible for all intake, assessment, treatment planning, and progress note documentation for each client assigned to their caseload. Case Managers work collaboratively with the Clinical Director and Program Manager to provide the most clinically appropriate addiction services to match client level of motivation and preference for ongoing recovery.

Responsibilities

1. Supervise and monitor the health and safety of clients in the program.

2. Responsible for maintaining the staffing ratio as assigned by the Program Manager; (remaining on-site as directed by supervisor).

3. Attending and participating in weekly clinical and staff meetings.

4. Complete new client intakes and referral information as assigned.

5. Case management of a client caseload, as assigned by the Clinical Director; monitoring progress and client status, and notification of significant client changes that warrant clinical, medical, and further intervention.

6. Responsible for opening an electronic health record for new clients.

7. Timely completion of all assessments, treatment planning development, signing of consent forms, and ongoing progress notes.

8. Responsible for coordination and scheduling of individual client counseling sessions.

9. Responsible for monitoring assigned caseload participation in activities/groups by checking in with other counselors, reading groups documentation notes, and checking in with your assigned clients.

10. Facilitate transitional phase of the program for clients, preparing for discharge.

11. Facilitate Addiction treatment groups as assigned by the Clinical Director or designee by using approved curriculum and specific content approved through SAMHSA, NIDA, BSAS, or other best practice standards identified by the Clinical Director or Program Manager.

12. Participate in your performance evaluation with the Clinical Director.

13. Assist with internal quality assurance reviews of client charts.

14. Assist the Program Manager with getting all eligible residents to apply for food stamp benefits and other entitlement services and obtain EBT cards to transfer food stamps to the Riverbend food account.

15. Provide general supervisor oversight to Recovery Specialist, direct care, or interns when on shift, in the absence of program supervisors.

16. Have knowledge and understanding of DPH regulations and Riverbend Policy and Procedure manuals.

17. Responsible for the immediate notification of safety/health/legal issues happening in the program (client or programmatic), including completing an Internal or Critical Incident Report form.

18. Responsible for timely calling out to identified supervisor due to inability to cover the shift.

19. Responsible for completing and authorizing weekly timesheet with your signature to accurately reflect hours worked on shift.

20. Assists with client chart reviews for internal quality assurance.

21. Provide Crisis Intervention (client and programmatic issues).

22. Utilizing overdose and prevention training (Narcan) if needed.

23. On-call responsibilities.

24. Other duties as assigned.

Required education and experience

1. Associate in Human Services, Addictions, Psychology, or related field, preferred. High school diploma minimum requirement.

2. Minimum of 3 years of experience working in the Addiction Recovery field, including internship placement hours.

3. Excellent professional boundaries

4. Mature personality traits and attitude to provide individual counseling

5. Strong verbal & written communication skills

6. Working knowledge of MS Word & Excel and Electronic Health Records.

7. Current certification in CPR

Preferred Education and experience

Bachelor’s Degree in Human Services, Addictions, Psychology, or related field, preferred. High school diploma minimum requirement.

Affirmative Action/EEO statement

Riverbend is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Job Type: Full-time

Pay: $24.00 - $26.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Tuition reimbursement

Schedule:

• 8 hour shift

Application Question(s):

• Have you worked for Riverbend (formally known as Lowell House) in the past?

Education:

• Bachelor's (Required)

Experience:

• Addiction counseling: 1 year (Required)

Work Location: In person

Salary : $24 - $26