Community Engagement Coordinator

Job description

Who is Riverbend?

Riverbend provides top tier addiction recovery treatment, behavioral health services, and community re-entry services.

At Riverbend, we are devoted to providing the highest quality care to those we serve and to assemble a professional and compassionate, determined, yet patient employee team to deliver exceptional service.

Our Culture:

Mission first: Our mission is simple, but not easy. Deliver the highest level of professional and compassionate care to all we serve, whether they require addiction services, sober housing, outpatient clinical care, outreach services, community re-entry services, or any other needs that we may be able to deliver.

Cooperative Teamwork: Our mission is not easy, but when a team works together, anything is possible. We strive to assemble and operate efficient and caring teams to operate all our programs. We believe in collaboration, both for its problem-solving effectiveness, but we also value the comfort and perseverance that belonging to a strong team brings to the employee experience. It is more joyful and rewarding to go to work when you trust and care about the people you work with, and they trust and care about you.

Continuous Learning: Everyone brings skills to their job. At Riverbend, we want to keep building those skills and add new ones. Developing skills requires a humble, yet bold attitude. We only learn when we accept that we can always learn more, which requires humility. Still, we want all employees to be bold exercising the skills that they do have. Whether you come to Riverbend at the beginning of your employment journey, or you are a seasoned professional, we believe in developing your skill to the next level.

The Opportunity

Riverbend is seeking a Community Engagement Coordinator to join our team at the Recovery Cafe-Lowell. You will be an integral player in our peer-to-peer recovery support and work collaboratively with you team to establish and maintain best supportive practices across all Riverbend peer-to-peer service. You will be supported by and report to the Program Director.

Skills Required:

You are an established team player and leader with the personal and leadership skills to elevate your team and peers. You have proven ability to maintain composure and exemplify to your team grace under pressure. You possess excellent organizational skills and can maintain prompt delivery of administrative scheduling and documentation.

Schedule: Tuesday thru Saturday availability is preferred along with evenings and Saturday availability

The Member Engagement Coordinator will work with the RCL Team to uphold an environment within the support center that is welcoming, all-inclusive, and celebrates all recovery pathways. The Member Engagement Coordinator is responsible for orienting new members to RCL and engaging with all members, which will include planning and facilitating support groups, activities, and events. The successful candidate will be a person with “lived experience” who thrives in an environment that continuously supports innovation, creativity, and the vision to grow with the members' ever-changing needs.

Responsibilities

Works with Senior Member Engagement Coordinator to develop a Member Advisory Board (MAB), ensuring that the group is diverse and promotes member empowerment.

Provides Program Director with monthly MAB report, including member program successes, program needs, program suggestions, and a tentative MAB plan for making program improvements.

Shares responsibility of utilizing Virtual Gateway system and AGENCY (Recovery Café database to track member activity.)

Shares responsibility for overseeing RCL front desk operations.

Maintains an up-to-date resource binder that staff can utilize to assist members in accessing resources.

Works with the RCL team to cultivate relationships with community partners interested in volunteering time or teaching a class.

Facilitates recovery circles and peer support groups.

Completes all required documentation promptly.

Follows all opening/closing procedures.

Participates in a weekly staff meeting and individual supervision with Program Director.

Adheres to the guiding principles of the Recovery Café Model and the BSAS standards of care.

Participates in training as required.

Required education and experience

Possesses a high school diploma or equivalent.

Communicates clearly

Demonstrates cultural competency

Has Completed Recovery Coach Academy and working towards Recovery Coach Certification.

Must possess a thorough understanding of the Recovery Coach Model and apply this knowledge in different settings.

Understands and supports multiple pathways of recovery.

Possesses the ability to work positively with co-workers and RCL members.

Possesses proficient computer and social media skills.

This position requires the successful completion of a CORI check.

Job Type: Full-time

Pay: From $22.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekends as needed

Application Question(s):

• Have you previously worked for Riverbend (formally known as Lowell House)?

License/Certification:

• Driver's License (Preferred)

Work Location: In person

Salary : $22